Concierge Patient Experience & Operations Coordinator

CONCIERGE PATIENT EXPERIENCE & OPERATIONS COORDINATOR

Aether Medicine |

King of Prussia, PA Pay:

$22-$26 per hour Full-Time | Monday-Friday Where Precision Medicine Meets Concierge Excellence

THIS IS NOT A FRONT DESK JOB. THIS IS NOT A RECEPTIONIST POSITION. THIS IS NOT FOR SOMEONE WHO WANTS TO CLOCK IN, CLOCK OUT, AND WAIT TO BE TOLD WHAT TO DO.

This is for someone who wants to help build one of the most respected longevity and precision medicine practices in the country. Aether Medicine is a physician-led practice specializing in longevity medicine, performance optimization, hormone therapy, regenerative medicine, metabolic health, and advanced preventative care. Our patients include executives, entrepreneurs, physicians, business owners, athletes, and high-performing professionals who expect an exceptional experience every time they interact with our team. We believe clinical excellence matters. We also believe how patients feel while receiving care matters just as much. We are looking for a Concierge Patient Experience & Operations Coordinator who takes ownership, solves problems before they become problems, and genuinely enjoys creating extraordinary experiences for people. Who This Role Is For You may be an exceptional fit if you: Take pride in being the person everyone can rely on Notice details that others miss Naturally anticipate needs before being asked Enjoy creating organization from chaos Love helping people feel cared for and supported Thrive when expectations are high Want to continuously learn and grow Enjoy finding better ways to do things Are energized by responsibility rather than intimidated by it Want a long-term professional home where you can grow into leadership You are the type of person who sees a problem and fixes it. You don't walk past it. Who This Role Is NOT For Please do not apply if you: Need constant supervision or direction Become frustrated when priorities change Prefer doing only what is listed in a job description Dislike feedback or accountability Struggle with organization and follow-through Want a low-responsibility position Frequently blame systems, coworkers, or circumstances Are resistant to learning new technology, systems, or processes Prefer routine over growth Are looking for "just a job" Aether Medicine is a growing practice. We need people who embrace growth, change, accountability, and continuous improvement. Your Mission You will serve as the operational heartbeat of the practice and help create a concierge-level patient experience from the first phone call through long-term follow-up. You will work closely with the physician and leadership team to ensure patients feel welcomed, cared for, informed, and supported throughout their healthcare journey. You will help ensure that no patient falls through the cracks. Ever. Key Responsibilities Patient Experience Serve as the primary point of contact for patients Create an elevated, concierge-level experience for every patient Build genuine relationships with patients and families Coordinate appointments, testing, procedures, and follow-up care Communicate professionally by phone, text, email, and in person Proactively follow up with patients to ensure continuity and satisfaction Help patients understand programs, services, and next steps Clinical Operations Obtain vital signs and patient information Prepare treatment rooms and assist with procedures Coordinate laboratory testing and prescriptions Maintain accurate EMR documentation Assist with advanced longevity, hormone, regenerative, metabolic, and wellness services Ensure patients complete recommended follow-up steps Practice Operations Monitor patient journeys and identify gaps Improve systems and workflows Assist with operational projects Help maintain a beautiful, organized clinical environment Support practice growth initiatives Bring ideas that improve efficiency and patient experience Ideal Experience 3+ years in concierge medicine, private practice, luxury hospitality, executive support, medical office operations, patient coordination, country clubs, private aviation, high-end wellness, or exceptional customer service environments Medical Assistant experience strongly preferred Phlebotomy experience preferred Strong technology and EMR skills Outstanding written and verbal communication skills Exceptional organization and follow-through Experience serving discerning, executive, or high-net-worth clientele is highly valued Compensation & Benefits Starting compensation: $24-$28 per hour based on experience, capability, and demonstrated performance.

Benefits include:

Paid Time Off (PTO) Monthly healthcare stipend after 90 days 401(k) eligibility after 90 days Employee discounts on select Aether Medicine services and products Ongoing education and professional development opportunities Performance-based bonuses and incentives Growth opportunities into senior patient experience, operations, and leadership roles Why This Role Is Different Most jobs ask you to maintain a system. This role asks you to help build one. Most healthcare jobs offer a paycheck. This role offers the opportunity to grow alongside a practice that is redefining what healthcare can be. You will have a front-row seat to the future of longevity medicine, regenerative medicine, performance optimization, and concierge healthcare. You will work directly with leadership, contribute ideas that matter, and help shape a patient experience that few practices are capable of delivering. If you are ambitious, highly organized, emotionally intelligent, accountable, and excited by the opportunity to help build something meaningful, we would love to meet you. Application Instructions To apply, please submit: 1. Your resume 2. A brief cover letter answering the following questions: Why does this role interest you? Describe a time you solved a problem without being asked. How would you handle an executive patient who is frustrated by a scheduling delay? What does exceptional patient experience mean to you? What are you looking for in your next professional home? 3. A 2-3 minute video answering the following question: "Why are you the right person to help build the patient experience at Aether Medicine, and what excites you most about being part of our mission?" The video does not need professional production quality. We simply want to understand how you communicate, think, and present yourself. Applications without a video submission will not be considered. We are building a team of exceptional people who care deeply about excellence, accountability, growth, and creating remarkable experiences for our patients. If that sounds like you, we would love to meet you. Apply by sending your resume, cover letter, and video submission to: Kshaffer@aethermedicine.com

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Health insurance Paid time off Ability to

Commute:

Wayne, PA 19087 (Required) Ability to

Relocate:

Wayne, PA 19087: Relocate before starting work (Required)

Work Location:

In person