Admin Assistant / Clinic Coordinator

Administrator / Clinic Coordinator www.marriage-workshop.com Join Our Dynamic Team as a Clinic Coordinator! Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated? Be the Heart of Our Team. We'll Support the Rest. Our admin team is the backbone of our practice—you keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way. Here's what you'll enjoy with us: Flexible schedule A warm, supportive environment where your role truly makes a difference Convenient location at 1339 E Republic Rd, Springfield, MO Able to work most hours at home. You'll be joining a team that values collaboration, kindness, and growth—for our clients, for our therapists, and for you. Our Vision We help couples in distress overcome conflict and disconnection so they can thrive in their marriage. Our Core Values [update this with your values] A team work environment. Serving our clients well Caring about the whole person Excellence in the services we offer

What You'll Do:

Front Desk Support:

Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, and managing intake & consent forms.

Client Interaction:

Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.

Quality Assurance:

Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

Office Maintenance:

Keep the office area organized, manage office supplies, maintain clinical files.

Consult Calls & Client Conversion:

Conduct 20-minute phone or video consultation calls with potential clients. You will be trained to confidently lead these calls, ask the right questions, and match clients with the best-fit therapist based on their needs. Your role is to guide the conversation, build trust quickly, answer questions, and help clients take the next step, booking a consult or starting therapy. Only include if your Admin is doing consult calls. To Succeed in

This Role:

You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others, as you will be the primary point of contact for our clients. You are able to use technology platforms, such as Google Workspace Apps, Dropbox and [Insert scheduling/practice management software here]

Qualifications:

2-3 years of experience in Client Care and Customer Service, preferably in a medical office at the front desk. Psychology undergraduate students and graduates are welcome!

Skills & Attributes of Our Ideal Candidate:

Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure. Strong communication skills with the ability to communicate professionally and compassionately. Confidence in sharing ideas and constructive feedback to help us grow. Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises. Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows. Knowledge of [Insert scheduling/practice management software here] is an asset. An appetite for innovation and simplicity with a strong process orientation. Ability to work autonomously and collaboratively with a talented team. To Apply Send Resume to support@marriage-workshop.com

Pay:

From $22.32 per hour

Experience:

customer

Service:

1 year (Preferred)

Work Location:

Hybrid remote in Springfield, MO 65804