Job Description
Affiliated Office Address Baltimore, MD, United States Requisition
ID 121459
Date Created June 03, 2026 Job Function Clerical/Administrative Support Exempt Status Exempt Shift Type Full Time Schedule Monday•Friday 8:30am•5:00pm Worksite 04-MD:
School of Medicine Campus Work Modality Hybrid:
On-site 60-89% of hours worked (Ex:
3-4 out of 5 days/week) The Department of Medical Psychology is seeking a Clinic Manager who will be responsible for managing the clinical operations and safety for three clinics (Medical Psychology (SOM), Cortical Function Lab (JHH) and Behavioral Medicine (SOM at JHBMC). This role will also be responsible for the operations and daily supervision of personnel of the outpatient clinic as well as responsible for assuring the smooth flow of patients, managing staff, and refining operations to improve patient, family, provider and employee satisfaction. This individual reports to the Medical Psychology Division Director. This position has operations management and financial responsibility and works collaboratively with the Division's leadership team to meet clinical practice goals and objectives. Specific Duties and Responsibilities Manage day-to-day clinical operations of a satellite practice location. Work with administrative and physician leadership to establish policies and procedures where changes are needed. Manage the process for maintaining adequate staff. Secure and coordinate training of employees. Forecast staffing needs and adjustments, as needed. Manage the process for yearly evaluation of staff members. Collaborate with administration on clinical operations, process improvement projects, and initiatives directly related to the clinics and primary metrics. Serve as EPIC Super-user for EMR troubleshooting and process change/enhancements for staff and providers. Monitor quality and safety measures for practices and maintain knowledge of key metrics. Oversee clinic reimbursement, revenue, insurance, billing, and RUVS, and clarify reimbursements and billing for e-consults. Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance. Regularly report on performance and initiatives to providers and division leadership. Monitor Patient Satisfaction for the outpatient clinic practices. Review patient satisfaction reports with Leadership and ensure that they are distributed to physicians and staff. Develop annual action plans, as needed. Provide and/or coordinate service excellence training, as needed. Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization and other selected metrics to assess outpatient activity by provider. Provide recommendations and action plans to effectively manage the clinics. Work with the Medical Director and department leadership to assess practice performance. Identify ways to support the providers in optimizing their clinic sessions. Develop corrective action plans as needed. Assist with basic data analysis needs at the direction of manager or clinic leadership. Manage reports in clinic's EMR to assist with operations and quality of care. Serve in a liaison role with the Department's Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management. Manage clinic schedules and Epic templates for the practice, including providers, residents, therapists, Psychometric technicians, nurses, and resources. Assist with fellowship process for clinics. Assist the department leadership in onboarding of new providers and Fellows. Serve as a liaison with the Patient Relations Department. Investigate and respond to patient complaints as appropriate. Coordinate the hiring, training, supervision, discipline, and all other related staff performance issues along with division's human resources representative. Handle accounts payable, including working with utility companies, vendors and contractors. Coordinate the purchase of office supplies, medical supplies, ordering of test. Reimbursements for clinics. Other duties as assigned. Minimum Qualifications Bachelor's Degree Three years related experience. Previous supervisory experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Master's Degree in Health Administration or business. Experience working with Epic Cadence/Prelude and Epic Care Ambulatory. Management experience. Classified Title:
Clinic Manager Job Posting Title (Working Title): Clinic Manager Role/Level/Range:
ATO 40/E/03/OG
Starting Salary Range:
$24.25•$42.50 HRLY ($69,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule:
Monday•Friday 8:30am•5:00pm FLSA Status:
Exempt Location:
Hybrid/School of Medicine Campus Department name: SOM Psy Medical Psychology Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https:
//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
