Clinical Response Manager

Who We Are At ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same. As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What you'll be doing The Clinical Response Team Manager at Eating Recovery Center and Pathlight Mood and Anxiety plays a crucial role in supporting the Response Team, which directly engages with individuals and families seeking care for eating disorders and mood and anxiety disorders. This role is essential to our mission, guiding and developing the Response Team to ensure a compassionate, efficient admissions process. The Clinical Response Team Manager is responsible for leading departmental goals, overseeing daily operations, and collaborating with key leaders to enhance admissions services and improve the overall patient experience. The manager will also provide leadership support when the Director is PTO\Leave.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Admissions Strategy & Planning:

Develop, implement, and oversee Response Team strategies to meet patient admission goals in alignment with the ERC PL mission, vision and values. Strategize with the Director and other key admissions leaders to identify opportunities to improve departmental functions and enhance the patient experience.

Team Management & Development :

Lead and mentor the Response Team, providing training, support, and resources to ensure professional and compassionate interactions. Conduct monthly 1:1 meeting with direct reports to provide feedback, discuss performance, and support career development. Collaborate with the Quality Management team to train and support Response Team staff in addressing quality concerns. Oversee and manage team schedules, ensuring consistent department coverage while supporting a balanced work environment, including managing PTO to ensure appropriate staffing levels are maintained.

Daily Operations & Support:

Monitor patient contact channels (e.g., phone, email, webform, fax, etc.) daily to ensure timely responses and effective handling of patient inquiries. Provide backup support during high-volume times, assisting the admissions team to maintain high-quality service and minimize response times.

Patient Support & Engagement:

Ensure that the Response Team provides compassionate and supportive experience for patients and families from the initial inquiry to assessment. Support the Response Team through the Quality Program by providing empathetic, informed interactions with patients, families, and providers by helping them make confident decisions about treatment.

Data Management & Reporting :

Reviews daily admissions metrics, including inquiry volumes, conversion rates, and other KPIs. Utilize data to continuously improve the department. Prepare reports on Response Team activities and trends for Director, identifying opportunities for improvement.

EDUCATION

Bachelors Degree in Healthcare Administration, Psychology, Social Work, Business or a related field - REQUIRED Graduate Degree in Healthcare Administration, Psychology, Social Work, Business or a related field - (Preferred)

REQUIREMENTS

Minimum of 3-5 years of experience in admissions, healthcare management, or a related field. 2+ years of leadership or supervisory experience in admission, call center, healthcare, or behavioral health related environment. Proven experience managing team performance and meeting operational or conversion goals.

Location & Schedule:

This position is posted as remote; however, per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule, even if they applied to the remote posting.

Remote :

Mondays and Fridays On-site in our

Denver Office:

Tuesdays, Wednesdays, and Thursdays The compensation range for this position is based upon candidate experience and market expectations. Colorado pay range $55,000 - $85,000 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.