Clinical Scheduling Lead - Days

Full Time Day Shift Full time (40 hours weekly) Monday-Friday Dayshift Weekend and holiday rotation General Summary Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff. Provides assistance with scheduling coordination and clinical guidance in accordance with prioritizing patient care needs. Also performs the functions as a scheduler as needed.

Duties and Responsibilities Remote Work Capable Essential Functions:

Works collaboratively with scheduling leadership to provide support and guidance to scheduling staff; triaging clinical needs and patient acuity; ensure processes and standard work is followed by scheduling staff. Serves as a clinical resource for scheduling team to assist with problem solving and guidance of workflows. Able to coach the team and assess to ensure timely patient care needs are met, continuity of care is occurring and clinician's schedules are filled to capacity. Assists scheduling leadership with data collection and reports as needed. Provides support to the scheduling leadership with payroll entry and other administrative tasks as assigned. Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately with the ability to triage patient needs using clinical knowledge. Schedules appropriate appointment within established parameters by determining the needs of the patient. Answers telephones, routes callers, takes messages, and provides routine information to callers. Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system. Provides guidance and clinical support if needed at time of initial telephone contact with patients and schedules initial visit. Provides referral information in the event the requested service or appointment is not available in an adequate timeframe. Able to use clinical skills to determine urgency of patients. Prioritizes patient care needs from multitude of notifications as they come in, schedules initial visits and re-visits in order of patient acuity and urgency.

Common Expectations:

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Maintains professional growth and development. Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards. Keeps up to date with technology and applies knowledge to the job.

Qualifications Minimum Education:

Certificate Program Post High School Vocational/Specialized Training.

Required Work Experience:

1 year Experience in clinical setting.

Required Licenses:

Licensed Practical Nurse Upon Hire Required or Licensed Practical Nurse Multi State License Upon Hire Required or Licensed Physical Therapist Assistant Upon Hire Required or Certified Occupational Therapy Assistant Upon Hire Required and Basic Life Support Upon Hire Required Courses and Training:

Medical Terminology Upon Hire Required Knowledge, Skills, and Abilities:

Demonstrated clinical, interpersonal, and communication skills. Analytical abilities. Ability to operate standard office equipment such as computers, calculators and photocopier. Community services and/or other physician support systems. Knowledge of EPIC. Knowledge of insurance. Ability to plan according to patient needs, utilizing clinical problem solving approach. Ability to work independently.

Benefits Offered:

Comprehensive health benefits Retirement savings plan Paid time off (PTO) Education assistance Financial education and support, including DailyPay Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

Tracking Code:

225721