Healthcare Customer Support Specialist Patient Services & Care Coordination

The Healthcare Customer Support Specialist - Patient Services & Care Coordination is responsible for delivering high-quality support to patients while ensuring seamless coordination of care across providers, departments, and services. This role serves as a primary point of contact for patients, assisting with inquiries, appointment scheduling, care navigation, and follow-up support. The specialist plays a critical role in enhancing patient experience, improving access to care, and ensuring timely communication between patients and healthcare teams.

Key Responsibilities:

Serve as the first line of communication for patient inquiries via phone, email, and online platforms Assist patients with appointment scheduling, referrals, and care coordination across departments Provide clear, accurate information regarding services, treatment plans, insurance coverage, and billing questions Collaborate with clinical teams, case managers, and external providers to ensure continuity of care Maintain and update patient records in compliance with HIPAA and organizational policies Identify and escalate complex issues or urgent patient concerns to appropriate teams Support patients with navigating healthcare systems, including pre-authorizations and follow-up care Monitor patient interactions to ensure satisfaction and identify opportunities for service improvement

Qualifications:

Associate's or Bachelor's degree in Healthcare Administration, Nursing, or a related field preferred 2+ years of experience in healthcare customer service, patient support, or care coordination Strong understanding of medical terminology, insurance processes, and healthcare systems Excellent communication, problem-solving, and interpersonal skills Proficiency with electronic health records (EHR) systems and customer service tools

Core Competencies:

Empathy and patient advocacy Attention to detail and organizational skills Ability to manage multiple tasks in a fast-paced environment Strong teamwork and cross-functional collaboration Healthcare Customer Support Specialist - Patient Services & Care Coordination 1.7 1.7 out of 5 stars Harrisburg, IL 62946 Hybrid work Full-time Wlc management firm llc 3 reviews Full-time The Healthcare Customer Support Specialist - Patient Services & Care Coordination is responsible for delivering high-quality support to patients while ensuring seamless coordination of care across providers, departments, and services. This role serves as a primary point of contact for patients, assisting with inquiries, appointment scheduling, care navigation, and follow-up support. The specialist plays a critical role in enhancing patient experience, improving access to care, and ensuring timely communication between patients and healthcare teams.

Key Responsibilities:

Serve as the first line of communication for patient inquiries via phone, email, and online platforms Assist patients with appointment scheduling, referrals, and care coordination across departments Provide clear, accurate information regarding services, treatment plans, insurance coverage, and billing questions Collaborate with clinical teams, case managers, and external providers to ensure continuity of care Maintain and update patient records in compliance with HIPAA and organizational policies Identify and escalate complex issues or urgent patient concerns to appropriate teams Support patients with navigating healthcare systems, including pre-authorizations and follow-up care Monitor patient interactions to ensure satisfaction and identify opportunities for service improvement

Qualifications:

Associate's or Bachelor's degree in Healthcare Administration, Nursing, or a related field preferred 2+ years of experience in healthcare customer service, patient support, or care coordination Strong understanding of medical terminology, insurance processes, and healthcare systems Excellent communication, problem-solving, and interpersonal skills Proficiency with electronic health records (EHR) systems and customer service tools

Core Competencies:

Empathy and patient advocacy Attention to detail and organizational skills Ability to manage multiple tasks in a fast-paced environment Strong teamwork and cross-functional collaboration