Healthcare Operations & Compliance Manager

Healthcare Operations & Compliance Manager Gracious Hearts Home Care Charlotte, NC Job Details Part-time $20 - $25 an hour 21 hours ago Benefits Work from home Qualifications Quality control corrective actions Project reporting Customer follow-ups Employee onboarding Document compliance management Home care experience Staff supervision Office activity coordination Caregiving documentation requirements Accreditation standards (regulatory compliance area) Electronic health records (EHR) management Team supervision Phone communication Quality of care (regulatory compliance area) Operations coordination Spreadsheets Client inquiry handling Customer satisfaction tracking Client file management Health information compliance monitoring Healthcare documentation compliance audits Patient complaint handling Team scheduling Mid-level Incident Escalation Quality improvement leadership Employee data management Social service program quality assurance Task prioritization Client management

Full Job Description Operations & Compliance Manager Gracious Hearts Home Care & Gracious Hearts Wellness & Recovery Position:

Part-Time (20 Hours Per Week)

Pay:

$20-$25 Per Hour Depending on

Experience Location:

Remote (North Carolina Preferred)

Travel:

Occasional Local and Regional Travel Required About the Position Gracious Hearts Home Care and Gracious Hearts Wellness & Recovery are seeking an experienced Operations & Compliance Manager to oversee compliance, quality assurance, employee accountability, documentation management, onboarding, client satisfaction monitoring, and operational coordination across both agencies. This position serves as the primary accountability person for ensuring employees complete their assignments, documentation is submitted on time, client records remain compliant, and operational issues are identified and resolved before they become larger problems. We are looking for a highly organized individual who is proactive, detail-oriented, comfortable following up on outstanding items, and capable of holding staff accountable to agency expectations. Work Environment This is primarily a remote position. Employees will work from home and communicate with staff through phone calls, email, video meetings, and agency software systems. Occasional travel may be required throughout North Carolina, including Charlotte, Gastonia, Greensboro, Hickory, Salisbury, Concord, Shelby, Asheville, and surrounding areas. On rare occasions, the Operations & Compliance Manager may be asked to assist with obtaining client signatures, delivering documentation, meeting with staff, supporting audits, assisting with onboarding, or helping clients complete required paperwork in person. Monthly in-person meetings may be required. Primary Responsibilities Quality Assurance & Compliance Audit employee files for compliance Audit client records for compliance Review charts for missing documentation Ensure required signatures are obtained Identify compliance deficiencies Monitor corrective actions Maintain audit readiness Maintain quality improvement trackers Assist with licensing and accreditation preparation Assist leadership with CARF readiness and compliance initiatives Behavioral Health Operations Monitor treatment plan due dates Track Comprehensive Clinical Assessments (CCAs) Monitor service orders Track authorizations and reauthorizations Review therapy documentation completion Review peer support documentation completion Monitor client charts for missing forms Coordinate follow-up regarding outstanding documentation Maintain behavioral health compliance reports Home Care Operations Monitor caregiver compliance requirements Track nurse assessments and reassessments Monitor EVV compliance Review missed clock-ins and clock-outs Review timesheet completion Track employee certifications and training requirements Ensure home care files remain compliant Monitor service documentation and visit verification Employee Accountability Follow up with staff regarding incomplete documentation Monitor onboarding progress for all new hires Ensure employee files are completed timely Track annual trainings and certification renewals Coordinate with administrative staff regarding outstanding items Escalate unresolved issues to leadership Ensure assigned tasks are completed by established deadlines Client Quality Monitoring Conduct client satisfaction calls Conduct wellness and follow-up calls Monitor client concerns and complaints Report service concerns to leadership Ensure clients remain connected to services Assist with obtaining required signatures and paperwork Team Coordination Schedule and coordinate staff meetings Schedule and coordinate compliance meetings Coordinate monthly team meetings Coordinate biweekly staff check-ins Communicate reminders regarding deadlines and requirements Serve as a central point of communication between departments Administrative Operations Maintain agency trackers and spreadsheets Maintain authorization trackers Maintain reauthorization trackers Maintain nurse assessment trackers Maintain onboarding trackers Maintain training compliance trackers Organize digital filing systems Assist with policy and procedure organization Assist leadership with operational projects Reporting Responsibilities A weekly report must be submitted to leadership including: Employee file deficiencies Client file deficiencies Missing documentation Missing notes Missing signatures Expiring authorizations Expiring certifications Upcoming nurse assessments Outstanding onboarding items Outstanding staff tasks Client concerns Compliance risks Recommended corrective actions Required Qualifications Minimum two years of healthcare administration, home care, behavioral health, compliance, quality assurance, case management, office management, or related experience Strong organizational skills Strong follow-up skills Ability to manage multiple priorities Excellent communication skills Ability to work independently Strong attention to detail Reliable internet and computer access Reliable transportation Preferred Qualifications Home care experience Behavioral health experience Medicaid-funded services experience Quality assurance experience Compliance experience CARF experience Accreditation preparation experience Audit preparation experience EHR experience EVV experience Staff supervision experience Ideal Candidate The ideal candidate is highly organized, proactive, detail-oriented, and persistent. They are comfortable holding staff accountable, following up on outstanding items, and ensuring tasks are completed on time. This individual does not wait to be told what needs attention. They identify issues, communicate concerns, develop solutions, and ensure follow-through. The successful candidate will help leadership maintain organized, compliant, and growth-ready agencies while ensuring both employees and client records remain audit-ready at all times.

Pay:

$20.00 - $25.00 per hour Application Question(s): Do you have at least 2 years of experience in healthcare administration, quality assurance, compliance, behavioral health, or home care?

Work Location:

Hybrid remote in Charlotte, NC 28269