Hybrid (In-person & Virtual

Hybrid (In-person & Virtual All Care Homecare, LLC - 3.1 New Bedford, MA Job Details Full-time $20 - $23 an hour 3 hours ago Qualifications Employee onboarding Client onboarding Insurance prior authorization Electronic health records (EHR) management Achieving HIPAA compliance Phone communication Intake Maintaining patient confidentiality Greeting customers HIPAA Clinic experience Mid-level Medical scheduling Administrative experience Clinical documentation Patient interaction Phone triage Training Onboarding process management Managing patient records Care coordination Referral coordination PMHNP Communication skills Client interaction via phone calls Clinic management

Full Job Description Job Summary:

. We are seeking a highly organized and compassionate Administrative Assistant to support the daily operations of a small mental health clinic. This hybrid role involves both in-person and virtual responsibilities, including patient coordination, administrative support, and assisting with clinical workflows. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment

Key Responsibilities:

Greet and check in patients both in-person and virtually Answer and manage incoming phone calls , including triaging inquiries Schedule, reschedule, and confirm patient appointments Coordinate new patient intakes and onboarding processes Manage referrals and follow-up with external providers Process releases of information (ROI) and medical records requests Perform insurance verification and assist with prior authorizations Utilize Quest Diagnostics electronic lab systems for ordering, tracking, and managing lab results Communicate lab orders and results between providers and patients as needed Provide administrative support for PMHNP/clinical intern coordination , including onboarding and training Maintain accurate patient records and documentation in the EMR system Conduct appointment reminder calls/messages Assist in overseeing and supporting daily clinic operations Ensure compliance with HIPAA and confidentiality standards

Qualifications:

Previous administrative experience in a healthcare or mental health setting preferred Experience with Quest Diagnostics or electronic lab systems strongly preferred Strong organizational and multitasking skills Excellent communication and interpersonal skills Experience with insurance verification and prior authorizations preferred Familiarity with EMR systems is a plus Ability to work both independently and as part of a team Professional, reliable, and detail-oriented

Work Environment:

Hybrid role requiring both on-site presence and remote work Collaborative and supportive clinical team environment