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Manager, RCM
Job
Omega Healthcare Management Services
Remote
Full-Time
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Job Description
Summary/Objective The Manager, RCM directs and coordinates insurance follow-up activities within assigned department, ensuring external client satisfaction. Coordinates, manages, and facilitates workload, assignments, tasks, and projects recognizing production goals. Essential Job Functions Maintain an adequately trained claims processing staff to handle current production goals within the department. Monitor and ensure that the daily contact, production goals and quality of work are being achieved by the staff. Track production on proper forms and documentation. Communicate daily via email or verbally with the end client to address any operational concerns or issues that arise. Close the loop with complete information such as root cause analysis and next steps. Provide coaching and development daily through informal observation and formal monitoring. This includes monitoring calls, voice and emails and conducting side-by-sides and/or coordinating such activities with the Trainer. Conduct daily coaching sessions with staff members and provide performance feedback. Ensure staff understands and follows processing procedures. Coordinate with Director any required changes. Perform duties in compliance with Company's policies and procedures, including but not limited to those related to HIPAA and compliance. Key Success Indicators/Attributes Ability to prioritize and multi-task in a fast-paced, changing environment. Demonstrate ability to work in all work types and specialties. Demonstrate ability to self-motivate, set goals, and meet deadlines. Demonstrate leadership, mentoring, and interpersonal skills. Demonstrate excellent presentation, verbal, and written communication skills. Ability to develop and maintain relationships with key business partners by building personal credibility and trust. Maintain courteous and professional working relationships with employees at all levels of the organization. Demonstrate excellent analytical, critical thinking and problem-solving skills. Skill in operating a personal computer and utilizing a variety of software applications. Critical thinking skills demonstrated by the ability to make key decisions at client sites and with the oversight of direct reports without on-going feedback or supervision from upper management . Supervisory Responsibility Yes Work Environment This job operates in a remote home office environment . This role routinely uses standard office equipment such as computers and phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work. Travel Minimal travel required; up to 5% Required Education and Experience Working knowledge of insurance claims processing, including Medicare processing. Bachelor's degree in business or a related field or a combination of relevant work experience and training including familiarity with Coding, CPT, Medical Terminology and Credentialing. At least 3 years' experience in hospital or physician insurance follow-up and resolution including 2 years in a supervisory role. Preferred Education and Experience Project management experience a plus Additional Eligibility Qualifications N/A Security Access Requirements In addition to the specific security access required by the employee's client engagement, the employee will have access to the Omega Healthcare systems set forth in the "Omega Manager" profile. Microsoft Office ADP Oracle Other E3- Supervisors, Managers, Office Employees Standard Manager Standard Access is determined based on client needs by the Director of Operations. AAP/EEO Statement Omega Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee may perform