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Operations Coordinator
Job
The Mel Bornstein Clinic
Remote
$54,080 Salary, Full-Time
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Job Description
The Clinic Operations Coordinator is a key member of the team responsible for ensuring the smooth day-to-day functioning of the clinic. The position serves the intake team, supports clinical operations, and provides administrative support to clinic directors.
Essential Job Functions :
Patient Intake Serves as the first point of contact for prospective patients Manages intake project and serves as primary point of contact for intake team Collects demographic and insurance information and enters data into the electronic health record and work management platform Completes insurance verifications and ensures documents are complete and compliant Follow up with patients in a timely manner and monitor timely scheduling of initial appointment Coordinates with billing department for insurance verifications and collection of patient balances Clinical Operations Support Assist Director of Clinical Services and Director of Administration with onboarding new clinicians and residents Serves as administrative liaison and first point of contact between clinicians/residents and Director of Clinical Services Tracks intake and caseload metrics for reporting purposes Ensures the physical office spaces of the Clinic are effectively managed Administrative Support Provides the agenda, minutes and materials for monthly clinical meetings Assists with internal communication, policy updates, documentation and administrative projects as needed Supports financial and operational processes including bank deposits, supply ordering and vendor coordination Assists Director of Administration in the design of marketing materials. Regular maintenance of company website Helps plan and execute staff events, training and special initiatives Qualifications Education and Experience Bachelor's Degree preferred Administrative experience in healthcare, behavioral health or nonprofit setting Minimum two years' experience in administrative operations or client service roles Skills & Attributes Strong communication and interpersonal skills with a client-centered approach Excellent time management skills, the ability to prioritize multiple tasks Exceptional organizational skills and attention to detail. Proficiency in Microsoft Office Suite and familiarity with EHR systems preferred Understanding of HIPAA and confidentiality practices in healthcare setting Professionalism and commitment to confidentiality Commitment to the mission and values of the clinic Special Requirements and Physical Demands Hybrid position with three scheduled days in office per week with possibility of up to five days in office when necessary Position requires adherence to traditional work hours along with flexibility, ability, and willingness to work additional hours and weekends to meet business needs when necessary Requires safely lifting or moving up to 25 lbs. on an occasional basis, for example movement of materials and/or items Noise level is usually quiet to moderate Benefits- Paid vacation and sick time in accordance with ESTA, plus 13 paid holidays
- Two health insurance plan options available for full-time employees
- Vision and dental coverage available (100% employee paid)
- Flexible Spending Account (FSA) available to eligible employees
- 401k plan available to all employees upon hire
- Eligible employer for Public Service Loan Forgiveness (PSLF) How to Apply Please send your resume and letter of interest to jobs@melbornsteinclinic.