Patient Care Coordinator

Patient Care Coordinator

OTTO BOCK PATIENT CARE LLC

life insurance, flexible benefit account, paid time off, 401(k) United States, Texas, Austin 11809 Domain Drive (Show on map) Jun 05, 2026

Company:

Otto Bock Patient Care, LLC

Department:

Clinical

Location:

Austin, TX Type of position: Full-time Remote possible: On-site

Job ID:

8497 Apply for this position Summary Statement At Ottobock.care, we combine world-class innovation with compassionate, personalized care. As part of a global leader in prosthetics and orthotics, our local clinic is proud to serve the greater Austin metropolitan area with tailored mobility solutions that help our patients move freely and live fully. When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care. We are currently seeking a Patient Care Coordinator in Austin, TX to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience. Duties & Responsibilities Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Greeting and directing visitors. Assist with scheduling or modifying patient appointments. Ensure customers receive the best service possible and concerns are satisfactorily resolved. Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. Assist in securing insurance authorizations for patient cases as needed. Create patient account profile in the Medical Record system. Perform light shipping and receiving of medical device products and components. Maintain a clean office work environment. Accept cash payments from patients as appropriate. Comply with Corporate Compliance and HIPAA responsibilities. Perform other duties and special projects as assigned. Qualifications High school diploma or equivalent. Proficient in MS Office and databases. Strong communication and interpersonal skills. Excellent organizational, analytical, and time management skills Office administrative management experience, preferably in a medical/dental/therapy office. Knowledge of Medicare, Medicaid preferred. Insurance verification experience. Customer service experience. Benefits Medical, Dental, Vision Generous Paid Time Off (PTO) 7 Company holidays Floating holidays DailyPay by ADP 401k match up to 3.5% Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy 100% company-paid short & long-term disability Apply for this position