Patient Care Coordinator, Sales & Operations Assistant (Growth Role | Integrative Medicine Prac

Patient Care Coordinator, Sales & Operations Assistant (Growth Role | Integrative Medicine Prac 51705 Schoenherr Road, Shelby Charter Township, MI 48315 Hybrid work From $22 an hour - Part-time From $22 an hour - Part-time Hi, I'm the founder of A Balanced You. I started this practice to help women truly understand their hormones and feel better—not just be told their labs are "normal." What began as a solo practice is growing quickly, and I'm looking for the right person to grow with me. This is not just an admin role. I'm looking for someone who can truly become my right hand —someone who helps keep everything running smoothly, thinks ahead, and takes a real sense of ownership in the work.

What You'll Be Doing:

Patient Communication Answer phones and respond to patient questions with warmth and professionalism Help guide patients through scheduling, next steps, and program flow Follow up with patients who have not yet moved forward

Sales:

Conduct discovery calls, determine if good fit and covert into initial consults Operations & Flow Help manage daily patient flow and scheduling Keep things organized and running smoothly behind the scenes Anticipate needs and solve problems before they arise Inventory & Ordering Order supplements, specialty lab kits, and supplies Keep inventory organized and stocked Systems & Growth Support Help improve workflows and systems over time Assist with CRM updates and tracking patient progress Identify inefficiencies and suggest better ways of doing things

What I'm Looking For:

Sales experience- make discovery calls and convert to initial consults Closer- close potentail patients, explaining various options they can work with me. Experience in a medical office, functional medicine, or cash-based practice preferred Strong phone and communication skills Highly organized and detail-oriented Comfortable managing multiple moving pieces EMR experience- preferred Cerbo CRM experience- preferably Go High Level But more importantly… I'm looking for someone who: Takes initiative without being asked Naturally thinks one step ahead Wants to be part of growing a small business Brings both experience and an ownership mindset Qualifications Prior experience in a medical office setting or healthcare environment preferred Familiarity with medical terminology and basic understanding of healthcare workflows Functional medicine/integrative medicine experience Sales experience and able to convert leads Strong office experience with proficiency in scheduling software and electronic health records (EHR) systems Experience with CMR (Go High Level) Excellent communication skills—friendly, clear, and professional in all interactions Ability to multitask efficiently in a environment while maintaining attention to detail Motivated to grow within the practice by taking on new responsibilities and learning about integrative medicine This role is ideal for someone eager to make a meaningful impact on patient care while gaining valuable operational experience. We're committed to supporting your professional development in a collaborative environment where your contributions truly matter. Why This Role is

Different:

You won't just be answering phones. You'll be helping shape how this practice runs and grows. You'll be trusted with real responsibility. And you'll play a key role in the patient experience.

Position Details:

Remote with occasional local support if needed Part-time to start with opportunity to grow into full-time Flexible but consistent availability required (especially for patient communication) How to Apply (Please Read Carefully): To apply, please include: Why you feel you would be a great "right hand" in a growing practice A real example of a time you took initiative without being asked Your experience with patient communication and operations

Pay:

From $22.00 per hour Expected hours: 15.0 per week

Work Location:

Hybrid remote in Shelby Charter Township, MI 48315