Patient Services Supervisor (Hybrid - Midlothian, VA)

Accessia Health is seeking a mission-driven Patient and Provider Engagement Manager to help expand our impact and strengthen connections with the communities we serve. If you are passionate about improving access to care, skilled at turning data into strategy, and energized by collaborative outreach, this role offers the opportunity to make a measurable difference in the lives of patients and providers nationwide. The Patient Services Supervisor is responsible for leading the day-to-day operations of the Patient Services team. This role ensures service levels, quality standards, and performance expectations are consistently met while supporting staff development and delivering a high-quality patient experience. What You'll Do Operations Management Oversee daily call center operations, workflows, and queue management Monitor service levels, call volume, and team productivity Adjust staffing and schedules to meet operational needs Team Leadership & Performance Supervise Patient Services Representatives and support team performance Conduct regular call reviews, coaching sessions, and performance discussions Address performance concerns in alignment with organizational policies Reinforce expectations for attendance, productivity, and service quality. Patient & Stakeholder Experience and Issue Resolution Manage escalated patient, provider, or stakeholder concerns Ensure timely, professional, and resolution-focused responses Promote a patient-centered service culture across the team. Training and Development Support onboarding and ongoing staff training Reinforce process updates, system changes, and best practices Partner with leadership to identify development opportunities Reporting and Communication Track and report on key operational metrics (e.g., service levels, call handling time, productivity) Provide regular updates to the Director on team performance and trends Identify and escalate risks or operational challenges

What We're Looking For Required:

Minimum of 2-4 years of supervisory or team leadership experience Experience in a call center, healthcare, or customer service environment required Strong communication, organization, and problem-solving skills Ability to manage competing priorities in a fast-paced environment Proficiency in

Microsoft Office Suite Preferred:

Bachelor's degree in Business, Healthcare Administration, or a related field Experience with call center technologies, CRM systems, or healthcare platforms Why Accessia Health A mission-driven, people-centered culture. Opportunities for professional development and leadership growth. The chance to directly impact the lives of patients and families nationwide.