Practice Coordinator

Practice Coordinator The Dragonfly Path, LLC Shrewsbury, MA Job Details Part-time From $20 an hour 1 hour ago Qualifications Google Workspace Teamwork Filing Executive administrative support Attention to detail Full Job Description Practice Coordinator The Dragonfly Path, LLC Shrewsbury, MA Part - Time | Monday-Friday Join a practice where people come first. The Dragonfly Path is a growing private group mental health practice committed to providing compassionate, high-quality care in a welcoming and supportive environment. We believe our clients deserve an exceptional experience from the very first phone call, and our clinicians deserve administrative support that allows them to focus on providing excellent care. We are seeking a highly organized, personable, and proactive Practice Coordinator to become the central point of communication for our practice. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in keeping things running smoothly behind the scenes. This position works closely with the Practice Owner/Clinical Director and serves as an important connection between prospective clients, current clients, clinicians, and the administrative functions of the practice.

What You'll Do:

Client Experience Answer incoming phone calls and respond to voicemail messages with professionalism and warmth. Assist prospective clients by gathering information and matching them with the most appropriate clinician. Schedule new client intakes and coordinate appointment availability. Respond to client inquiries via phone, email, and secure messaging. Maintain a welcoming, supportive, and confidential experience for every client. Administrative Coordination Assist the Clinical Director with daily administrative tasks and special projects. Coordinate clinician schedules and assist with calendar management. Monitor referrals and maintain intake tracking. Prepare and organize practice documents and forms. Help maintain organized electronic records and workflows. Monitor client files/billing Support implementation of new procedures as the practice continues to grow. Practice Support Work collaboratively with clinicians to ensure clients receive timely follow-up. Assist with communication regarding scheduling changes when needed. Help monitor administrative workflows to improve efficiency. Support practice marketing initiatives, website updates, and community outreach projects as needed. Complete other administrative duties that contribute to the success of the practice. What We're Looking For We're looking for someone who is: Friendly, approachable, and professional Exceptionally organized and detail-oriented Comfortable managing multiple priorities A strong communicator, both verbally and in writing Self-motivated and able to work independently Solution-focused and adaptable Committed to excellent customer service Able to maintain strict confidentiality and professionalism Comfortable learning new technology and systems Preferred Qualifications Administrative or work experience in the counseling field Experience with scheduling and customer service Strong computer skills, including Microsoft Office and Google Workspace Experience with electronic health records (TherapyNotes experience is a plus) Excellent phone etiquette Ability to prioritize tasks while maintaining accuracy Why You'll Love Working Here At The Dragonfly Path, we value kindness, collaboration, accountability, and continual growth. Every member of our team plays an important role in helping clients feel supported throughout their journey.

We offer:

A positive, collaborative work environment Opportunities to grow with an expanding practice Meaningful work that makes a difference in people's lives Supportive leadership A beautiful and welcoming office environment To Apply Please submit: Your resume A brief cover letter telling us why you're interested in joining The Dragonfly Path Three professional references We look forward to meeting someone who is excited to help create an exceptional experience for every client who walks through our doors.

Pay:

From $20.00 per hour

Work Location:

Hybrid remote in Shrewsbury, MA 01546