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Scheduling Coordinator (Behavioral Health)
Job
Peak Psychological Services
Remote
$40,793 Salary, Full-Time
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Job Description
A little about us: Welcome to Peak Psychological Services! Join a team dedicated to improving the lives of people who want to get better! We are a growing mental health multi-site group that provides a mixture of in-person and telehealth offerings. We specialize in evidence-based treatment or treatment based on research and scientific studies that have shown to be effective for the specific difficulty that people are seeking assistance. If you are interested in joining our mission of delivering high quality care to our community, read on. We Show Up Strong! We want people who are excited to participate in our shenanigans. We love being bold, offering quality services that no one else offers, and getting the word out about our passion for helping members of our community. We like setting the bar high, both for ourselves and for other mental health providers throughout the state. We believe that when we do this, everyone wins. We don't settle, we push to improve, and our clients and communities are better served. WIN-WIN. About the role We are seeking a full-time regional Scheduling Coordinator to join our team in serving the military affiliated community. This role requires an energetic, bright, and versatile professional who is experienced in handling a wide range of administrative, customer service, scheduling, and executive support related tasks while able to work independently and as part of a team. How you'll make an impact Answer ~100 calls weekly, with high quality customer service Foster a team mindset with growth as the goal Make ~100 follow up calls weekly Respond to emails promptly and efficiently, ~175 per week. Scheduling about ~15-20 new intakes per week Exhibit a "Solution 1st" mindset. Follow up with clients on the waitlist promptly and professionally. Respond to therapist requests efficiently and supportively. Expertly match clients with clinicians who align with their needs. Navigate technology seamlessly, including G-Suite, Weave (phone system) and TheraNest (EHR) software. Comfortably discuss finances, records, schedules, and logistics with clients and clinicians. Assist with billing, co-pays, credit card updates, and processing claims Help clinicians manage their schedules effectively and proactively. What You Bring to the