Job Description
Role:
Team Lead - Healthcare Insurance Location:
Detroit MI Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com. SUMMARY Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary. Select, train, develop, appraise, and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. EDUCATION AND/OR EXPERIENCE
Bachelor's Degree required. Three (3) years Operational experience required. Two (2) years' experience in a leadership role required. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https:
//www.optechus.com/eeo_self_identification/ Job Type:
Contract Pay:
$30.00 - $32.00 per hour Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience:
Leadership Experience Supervising Staff:
4 years (Required) Operations management: 3 years (Required) Work Location:
In person
