Worker Experience Coordinator (On Site)

Worker Experience Coordinator (On Site) HireArt - 3.2 Las Vegas, NV Job Details Full-time $50,000 - $75,000 a year 14 hours ago Benefits Internet reimbursement Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Cell phone reimbursement Parental leave Vision insurance Qualifications Optimizing workflow processes Employee onboarding Google Sheets Email customer support Engagement survey (performance management method) HR communication Data validation techniques Phone communication Team leadership Coaching Data quality assurance Employee surveys Client inquiry handling In-person customer service Business analysis Slack Mid-level Brand representation Disciplinary action management Phone customer support Internal employee customer service Zendesk Task prioritization Product management Customer engagement Employee relations management Data interpretation Personnel administration Collaborative technology platforms Process improvement planning Full Job Description HireArt is looking for a talented Worker Experience Coordinator to join our Worker Experience Team, and provide Human Resources and People Operations support to HireArt staffing workers in Las Vegas, NV. This is a fully on site position in which you'll be dedicated to resolving worker inquiries, and ensuring workers and HireArt clients have a positive work experience. Day to day, the Worker Experience Coordinator will use strong prioritization and time management skills to create a joyous employment experience for workers at their job site. As a Worker Experience Coordinator you'll: Ensure workers are day-one ready by providing thoughtful, thorough, and clear pre-start communications, as well as critical details and answering any questions Field Tier 1 and Tier 2 inbound inquiries (via email, chat, in person, or phone) on topics including but not limited to payroll, timesheets, PTO, and benefits Support HR efforts by conducting coaching sessions and escalating issues where necessary Support employee engagement efforts including workplace surveys and events Conduct and process worker discipline discussions and terminations Coordinate mass communications to workers in partnership with the Operations team, Account Management, and other departments Support the annual benefits open enrollment process Help improve, create, and implement process improvements and best practices Identify trends in employee feedback and provide insight into morale on site to management Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required. Be a driver of and contribute to a positive and safe work culture on-site Provide on-site leadership representing HireArt's brand and values. 2+ years of previous experience in the HR, People Operations, Customer Service or a related field Well-versed in Google Sheets and data validation tools Compassionate, empathetic, respectful, and kind Self-organizing, proactive, resourceful, and detail-oriented Effective time management, prioritization, listening, and communication (written and verbal) skills Able to think critically about business issues and make thoughtful recommendations Basic understanding of Zendesk, Slack, Google Suite, and other useful tools for organizational success HireArt offers a benefits package that includes: HireArt provides a generous allowance toward Medical insurance through an Individual Coverage Health Reimbursement Arrangement (ICHRA) program 100% employer-covered insurance premiums for Dental, and Vision insurance for worker, spouse, and children Life and disability insurance Paid Parental Leave Work-from-home stipends, including: Workspace/home office set-up Company supplied Apple laptop Phone/internet stipend Uncapped PTO, including paid office holidays 401(K) through Fidelity This is a full-time, on-site, 6-month staffing position with HireArt in Las Vegas with the potential for additional extensions to be communicated before the end of the initial 6 month term. The position is open to qualified applicants who are authorized to work in the United States. HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class. HireArt provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. HireArt will provide reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship, to the extent required by applicable law.