Health Services Coordinator

TOWN OF MIDDLETOWN, RI POSITION DESCRIPTION TITLE

Health Services Coordinator

DEPARTMENT

Children, Youth & Learning Department

REPORTS TO

Town Administrator

SUPERVISES

Volunteers, Program Instructors

JOB TYPE

Full-Time

JOB CLASSIFICATION

: Non-Classified/Management

WORKSCHEDULE

: Non-Standard; Weekends/Evenings required based on Town's needs and programming

POSITION SUMMARY

The Healthy Communities Coordinator performs responsible administrative, planning, coordination, and community-facing work to support the Town's public health, wellness, prevention, outreach, and community support objectives. The position helps align municipal efforts across prevention, outreach, senior services, school wellness, community partners, state agencies, and nonprofit organizations to ensure residents are connected to the appropriate services and that program responsibilities are clearly coordinated. This position supports the Town's ability to identify community needs, develop and implement action plans, strengthen partnerships, coordinate referrals and handoffs between service areas, and promote broad-based wellness initiatives for residents of all ages. The Coordinator assists with community engagement, needs assessments, grant development, program evaluation, public communication, and interdepartmental coordination to reduce duplication, clarify roles, and improve access to services. The position is intended to support the Town's overall healthy communities framework, including prevention, mental wellness, basic needs, social connection, resident outreach, and community education. While the position may coordinate with the School Department and youth-serving organizations, its primary focus is Town-wide community wellness and the appropriate alignment of resources, responsibilities, and partnerships across Middletown's public-facing support programs. Performs all other related work as required.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work similar, related or a logical assignment to the class, or it address business needs and changing practices. Essential duties may include, but are not limited to the following: 1. Coordinates the Town's healthy communities framework by supporting initiatives related to prevention, mental wellness, basic needs, social connection, resident outreach, school-adjacent supports, and community education. 2. Aligns responsibilities among related Town service areas by helping clarify roles, reduce duplication, and improve coordination among the Prevention Coalition, Outreach Department, Senior Center, School Department wellness functions, and other public-facing support programs. 3. Conducts needs assessments and identifies service gaps by gathering information from residents, Town departments, schools, senior services, public safety, state agencies, nonprofit organizations, and community partners. 4. Develops and implements action plans based on identified community needs, strategic priorities, available resources, and measurable objectives. 5. Maintains referral, handoff, and resource coordination processes so residents and departments know when to involve Outreach, the Senior Center, the School Department, public safety, state agencies, nonprofit partners, or other appropriate service providers. 6. Serves as liaison to community partners and agencies, including state and local agencies, schools, youth-serving organizations, food pantries, mental health providers, Head Start, community centers, nonprofit organizations, civic groups, and other service providers. 7. Supports prevention, wellness, and community education initiatives through programs, presentations, trainings, public events, awareness campaigns, and educational materials serving residents of all ages. 8. Coordinates youth, family, and school-adjacent support efforts with the School Department and community partners on matters such as attendance, truancy, homelessness awareness, parent engagement, out-of-school programming, educational assistance, transportation, tutoring, and family support, while recognizing that school-based wellness services remain the responsibility of school personnel. 9. Researches, develops, and manages grants and related agreements by identifying funding opportunities, assisting with applications, preparing supporting materials, coordinating contracts, assisting with RFPs and vendor selection, tracking deliverables, maintaining documentation, and preparing required reports. 10. Provides assistance to individual residents and families by listening to concerns, identifying the nature of the need, providing information about available Town, school, state, nonprofit, or community resources, helping residents understand available options, coordinating referrals or warm handoffs, and conducting reasonable follow-up to support connection to appropriate services. 11. Manages department administration, communication, and reporting by maintaining program records, statistics, resource lists, meeting materials, webpage and social media content, public communications, volunteer coordination, event planning, monthly reports, and other administrative work necessary for a one-person municipal department. Because this is a one-person department, the Coordinator is expected to perform both strategic coordination and hands-on administrative work necessary to plan, implement, document, and evaluate the Town's healthy communities' initiatives, while ensuring that direct service responsibilities remain assigned to the appropriate department or partner agency.

II. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

The following generally describes the knowledge, skills and ability required to enter the position and/or be learned within a short period of time in order to successfully perform the assigned duties:

Knowledge:

Knowledge of public policy and planning, health policy initiatives and rollout, broad knowledge of major municipal functions and activities, proficient in finance, office procedures and applicable office software applications including Microsoft Office; must be comfortable with and have the ability to learn new software applications; knowledge of computers and other standard office equipment; basic knowledge of community health education activities; and knowledge of database and basic website and social media administration. Must understand all federal guidelines as they relate to the eligibility of children and family services.

Abilities:

Ability to deal effectively and tactfully with the general public; ability to multi-task and prioritize; ability to maintain accurate and detailed records; ability to create and supervise programs and to evaluate programs and recommend improvements; and the ability to oversee program participants in an effective and harmonious manner.

Skills:

Skilled in public speaking, excellent written and oral communication skills, including the ability to clearly explain complex information, and exceptional planning, organizational and office management skills.

III. MINIMUM REQUIREMENTS

Education, Training and Experience:

Bachelor's degree in related field Three to five years of experience in managing community-based wellness and/or educational initiatives; or a satisfactory combination of education and experience. Must possess a valid driver's license and acceptable driving record Must successfully complete a background check

IV. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1. Minimal physical effort required in performing administrative functions; may be required to move/transport up to ten pounds. Position requires the ability to operate a keyboard and general office equipment at efficient speed 2. Administrative work is performed under typical office conditions, fluorescent lighting, carpeted floors and air conditioning, with periodic interruptions from the general public. 3. Has regular contact with the general public, Town employees, and other Town departments. Most contacts are by telephone, correspondence and in person. Such contact requires courtesy, patience, tact and social skills. 4. Field work and class instruction may take place in either indoor or outdoor recreational facilities. 5. The nature of the work performed may include scheduled evenings and special event weekend hours. These hours may change seasonally, according to program requirements.

V. EQUIPMENT USED

Equipment used includes but is not limited to the following: Personal computer and peripheral devices, calculator, copy machine, digital camera, telephone, telephone headset, folder, postage machine, and fax machine, town-owned automobile

VI. SUPERVISION

Supervision Scope:

Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative to independently perform duties, complete assigned tasks, and analyze the facts or circumstances surrounding individual problems. Shows judgment in helping patrons, explaining policies and procedures.

Supervision Received:

Works under the direction of the Town Administrator. Generally, sets own daily work plan while following outlined procedures and tasks; escalates issues as necessary to supervisor.

Supervision Given:

Provides oversight' of program instructors and volunteers, developing job direction, assigning tasks, instructions, and monitoring performance. Provides guidance and instruction to volunteers and committee members in preparing and executing events and initiatives.