Referral Coordinator

Referral Coordinator Trusted Results Therapy Group - 5.0 Charleston, SC Job Details Full-time $18 - $24 an hour 1 hour ago Qualifications Phone communication Medical office experience HIPAA Administrative experience Healthcare privacy protection Health information regulatory compliance Medical terminology Client interaction via phone calls Full Job Description Referral Coordinator (Therapy) Referral intake & patient scheduling | Therapy | $18-24/ hr Key responsibilities Receive and enter referrals from MedSender and other referral sources and enter into Atlas customized platform Triage and tag service type — therapy, med mgmt, psych testing Contact patients same day — confirm service interest and insurance Match patient to correct provider based on insurance, location, availability Schedule appointments for therapy and medication management Manage 3-attempt follow-up queue over 2 weeks for unreached patients Field inbound callbacks from Therarep queue same business day Discharge patients after 3 failed contact attempts and notify referring practitioner Required qualifications Associate's or bachelor's degree in health sciences, psychology, or related field Clinical literacy — familiarity with mental health service types and terminology 1+ year experience in medical or behavioral health administrative role Strong phone communication and patient-facing skills HIPAA knowledge and compliance awareness Preferred qualifications Experience as a Behavioral Health Technician (BHT) or medical scheduler Familiarity with MedSender, Square, or similar platforms Experience in multi-department or multi-location practice Bilingual a plus