Patient Experience Coordinator (Lab)

Patient Experience Coordinator (Lab) Hawthorne Pharmacy - 3.6 Columbia, SC Job Details Full-time 1 day ago Qualifications Retail sales transactions Retail customer service procedures Computer operation Patient question and concern management Maintaining an organized workspace Financial transaction processing Visual merchandising Phone communication Computer literacy Operations coordination No experience needed Shelf stocking Cash register operations Concierge services Retail store experience Patient care Client services experience within retail industry Merchandising display arrangement Computer skills Store maintenance Phone triage Clean workspace maintenance Care coordination Communication skills Patient scheduling via phone Community pharmacy Entry level Office phone management Under 1 year Full Job Description Patient Support | Front-End Operations | Customer Service Reports to:

Compounding Lab Pharmacy Manager Position Type:

Full-Time Location:

Hawthorne Taylor Pharmacy & Medical Equipment 1520A Taylor St., Columbia, SC 29201

Store Hours of Operation:

Monday through

Friday:

9 a.m. to. 6 p.m.

Saturdays:

9 a.m. to 1 p.m. Job Summary We are seeking dependable, professional, and service-oriented individuals to join our pharmacy team as full-time Patient Experience Coordinators. This role is ideal for someone who takes pride in helping others, communicates respectfully and courteously, and values professionalism in both appearance and conduct. Patient Experience Coordinators rotate between several front-end operational roles within the pharmacy, including phone-based patient care coordination, prescription pick-up and drop-off, cashier responsibilities, and retail floor concierge duties. This team serves as the face and voice of the pharmacy and plays a critical role in creating a welcoming, organized, and patient-centered experience. We believe old-fashioned customer service still matters. We are looking for individuals who naturally treat others with kindness, patience, professionalism, and respect and who take personal accountability for the quality of their work and interactions. Pharmacy experience is not required. We are committed to training and supporting individuals who are dependable, coachable, and looking for the fulfillment of helping others. About Our Culture Our pharmacy is built on professionalism, respectful communication, personal accountability, and exceptional service. We believe patients should feel welcomed, cared for, and valued during every interaction. Team members are expected to maintain a clean, tidy, and professional appearance, communicate courteously with patients and coworkers, and consistently demonstrate maturity, reliability, and initiative. We value employees who take pride in their work, maintain high standards, and are willing to go above and beyond to help others. Core Responsibilities Patient Communication & Call Management Answer incoming calls professionally and courteously Make outgoing patient calls regarding prescription status, scheduling, and follow-up needs Communicate clearly, respectfully, and compassionately with patients and providers Triage calls and patient concerns to the appropriate department Maintain accurate documentation and attention to detail Prescription Pick-Up & Drop-Off Assist patients with prescription drop-off and pickup Coordinate prescription pickup scheduling Process transactions accurately and efficiently Provide a smooth, organized, and professional patient experience Support pharmacy workflow and front counter operations Retail Floor & Concierge Responsibilities Greet all patients and customers warmly upon arrival Assist patients in navigating pharmacy services and departments Maintain organization and cleanliness throughout the retail floor Restock and maintain front-end inventory displays Assist elderly or mobility-limited patients when needed Help create a welcoming and professional environment at all times What we are looking for Qualifications Strong customer service and interpersonal communication skills Professional demeanor with respectful and courteous communication habits Clean, tidy, and professional appearance and conduct Strong organizational and multitasking abilities Ability to adapt and transition between multiple responsibilities throughout the day Dependable, accountable, and detail-oriented Basic computer proficiency and willingness to learn pharmacy systems Previous customer service, hospitality, or retail experience preferred Pharmacy experience is not required Ideal Candidate Traits Respectful and service-minded Mature and dependable Self-motivated with strong personal accountability Professional in communication and presentation Team-oriented with a positive attitude Takes pride in cleanliness, organization, and visual aesthetic of retail displays and patient facing areas Takes initiative and willingly helps others without being asked Bonus Traits (Preferred, Not Required) A natural sense for creating an organized, welcoming, and aesthetically pleasing retail floor Enjoys maintaining and improving the visual presentation and flow of a customer-facing space Takes pride in how a space looks, feels, and functions for patients and customers Our company is an Equal Opportunity Employer and will consider all applicants for all positions equally without regard to race, age, sex, color, religion, national origin, sexual orientation, veteran status or disability.