Patient Access Supervisor

Position Summary:

The Patient Access Supervisor (PAS) supervises the Patient Access employees, assuring operational efficiencies are maintained. Performs pre-registration procedures including but not limited to the oversight of registration, insurance verification, patient financial responsibility calculations, and up-front collections.

Qualifications:

Education:

High School Diploma required. Associate degree (AS) in management related field preferred. Bachelor's degree (BA/BS) in management related field preferred.

Experience:

Minimum of three (3) years' experience in medical office or operational role preferred. Minimum of three (3) years' experience of supervisory experience in a customer service-related field required. Licensure/Certification/Registration One of three certifications listed below is required or must be obtained within six (6) months of hire date or acceptance of position : CHAA

• Certified Health Access Associate certification through the National Association of Health Access Management (NAHAM) or; CHAM
• Certified Health Access Manager certification thought he National Association of Health Access Management (NAHAM) or; RHIT
• Registered health Information Technician Certification through the American Health Information Management Association (AHIMA). Certification for Medical Coding and Billing preferred.
• Assessment of overall credit worthiness by review of a consumer credit report is required.

Duties & Responsibilities:

Ensures the quality provision of registration, pre-cert verification, payer ID, and Patient financial obligation for services. Measures registration productivity and other functions for accuracy levels. Schedules staff for adequate coverage on an extended hour basis and completes various departmental process improvements. Complete other duties as assigned. Provide exemplary core customer service. Effectively utilize strong organizational skills. Consistently display effective verbal and written communication skills. Proficient understanding and use of technology/PC skills required. Remain calm and professional in all situations. Consistently exercise independent judgment. Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled. Completes other duties as assigned by department leadership.