Operations - Patient Care/QA Administrator

Title:

Patient Care Administrator (PCA), Quality Assurance (QA)

Position:

Full-Time, Hourly Based at: TCR -

Spartanburg Position Summary:

The PCA/QA will be primarily responsible for capturing and entering clinical trial data while following GCP and ICH guidelines. The PCA/QA responsibilities revolve around entering databases with accurate information, identifying errors and inconsistencies in accordance with study timelines. The PCA/QA will also develop and maintain good communications and working relationships with study personnel. Since this is primarily a customer contact position, it requires an outgoing, friendly personality and someone who enjoys working with a diverse population of people. This position requires strong computer skills.

Key Skills and Competencies:

Time management and workflow prioritization Computer proficiency Customer Service Attention to detail Strong verbal and written communication

Primary Accountabilities:

Sponsor and patient communication Timely data entry/query resolution Signature process Collaboration with CRC Temperature monitoring Medical record request/distribution

Scheduling General Accountabilities:

Check patients in/out. Schedule/reschedule patient appointments. Input patient data into company systems. Greet and assist monitor during remote/onsite visits. Daily temperature monitoring. Investigator signature process. Patient reminder phone calls / emails / texts. Create patient binders. Enter data in accordance with study timelines. Resolve queries in accordance with study timelines. Complete any necessary study training. Prepare charts for monitor visits. Medical record requests Print faxes. Send PCP notification letters. Receives and reviews monitor letters and proactively resolve any issues noted. Attend meetings and/or teleconferences related to assigned study. Complete quality assurance check of all source documents at each visit. Oversee chart organization of source documents. Enter studies in Clinical Conductor (visits, windows, elements, etc.) This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might be part of the job. A person in this position must be highly organized, utilize excellent verbal and written communication and be able to multi-task. This position requires excellent time management and communication skills and confidentiality. This position may require travel, lifting (up 50 pounds), and sitting for extended periods. This position requires adherence to Tribe Clinical Research's Core Values as outlined: We are passionate about working for a

GROWTH ORIENTED

company. We exhibit a HUMBLE but

CONFIDENT

approach to work. We communicate what needs to be said

RESPECTFULLY.

We love serving others and

WORKING TOGETHER

for the greater good. We can take constructive feedback well and have a

POSITVE ATTITUDE

even when the going gets tough.

Reporting Structure:

Patient Care Operations Manager