Dakota Dental 4 Kids - Front Desk Patient Coordinator

Dakota Dental 4 Kids is seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities Greet and check in patients in a warm and professional manner Answer phone calls and respond to patient inquiries Schedule, confirm, and manage patient appointments Verify insurance eligibility and assist with benefit coordination Collect patient information, consent forms, and payments Maintain accurate patient records and update account information Present treatment plans and discuss financial arrangements as needed Coordinate patient flow and communicate effectively with clinical staff Manage incoming and outgoing correspondence, including emails and text reminders Maintain a clean, organized, and professional reception area Support office operations and administrative tasks as assigned Qualifications High school diploma or GED required Previous dental or medical front office experience preferred Knowledge of dental insurance and scheduling software preferred Strong customer service and communication skills Ability to multitask and stay organized in a busy environment Basic computer and data entry skills Professional appearance and positive attitude Preferred Qualifications Experience with dental practice management software Bilingual skills are a plus Experience handling insurance verification and patient collections preferred Skills & Competencies Excellent interpersonal and communication skills Strong attention to detail and accuracy Dependable and punctual Ability to remain calm and professional under pressure Team-oriented mindset Commitment to patient confidentiality and exceptional service Physical Requirements Ability to sit and work at a computer for extended periods Ability to occasionally lift office supplies up to 20 pounds Benefits Competitive pay based on experience Health, dental, and vision insurance Paid time off and holidays Retirement plan options Continuing education and growth opportunities Schedule Full-time Monday-Friday