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Job Description
Step into a Rewarding Role as a Health Services Coordinator at Quail Ridge Memory Care and Transitional Assisted Living.
Role:
Health Services Coordinator /
Assistant Director of Nursing Status:
Full-Time / Salaried Quail Ridge in Bartlett, TN is searching for a dedicated Health Services Coordinator to join our incredible team. Quail Ridge is more than just a community, it's a place where compassion and excellence come together to create a warm, thriving environment for both residents and staff. Why You'll Love Being a Health Services Coordinator at
Quail Ridge:
Fantastic Benefits:
Comprehensive health, dental, vision, disability, and life insurance, plus a 401(k) plan.
Extra Perks:
Enjoy Teladoc Health (telehealth at no cost or copay), DailyPay, and LifeBalance programs.
Meaningful Impact:
Assist the Health Services Director with crucial administrative functions, provide direct and supportive care, help with activities of daily living, manage medication distribution, and maintain thorough documentation, all while promoting resident independence and personal choice in line with our Person-Centered Care philosophy. Ready to make a meaningful impact? Discover more about this fulfilling role and how you can contribute to the vibrant community at Quail Ridge. Join us and be a part of something exceptional!
OVERALL JOB PURPOSE
Assist the Health Services Director with administrative functions of the Health Services department, assists residents with a variety of needed services, including direct, supportive and personal care, assistance with activities of daily living, medication distribution, documentation and reporting, recognizing individual needs and encouraging resident independence and freedom of choice. All responsibilities will be conducted in a manner that is consistent with the philosophy of Person-Centered Care.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
Valid LPN license Ability to think, act, and intervene independently in both routine and emergency situations Ability to relate to residents and staff in a courteous and diplomatic manner under all circumstances Able to work flexible hours and participate in holiday activities Work collaboratively in a team setting and be a team player Maintain a positive, respectful, and professional approach with coworkers and residents Ability to keep all business and operations information confidential Possess excellent customer service and organizational skills Ability to work with little supervision and maintain a high level of performance Ability to work under time constraints and meet department deadlines Ability to follow and adhere to policies, procedures, and standards
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Responsible for assisting with the smooth operation of the care staff, including scheduling, interviews, etc. Team Management- supervise community Med-Techs Careful monitoring of resident healthcare routines Responsible for completing resident incident reports and following reporting procedures as defined by specific state requirements Assisting with ADL's such as dressing and undressing (clothing should be clean and appropriate for the season), bathing and personal hygiene (shaving, dental hygiene, nail care, hair and foot care), etc. Care of ADL devices such as eyeglasses, contact lenses, hearing aids Working knowledge of all state regulations pertaining to resident care Observes and reports changes in residents' status to Health Services Director as needed Conducts room checks and resident rounds Monitors for environmental safety hazards Responds appropriately, promptly, and positively to resident requests for assistance, including emergency pull cords, resident pages, telephone calls, and requests from family and friends Uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations Daily maintenance of resident records, including documentation related to leisure activities, incidents and observations, errors and accidents, changes in resident's physical or emotional condition. Promptly reports any changes or emergencies to Health Services Director and Executive Director Follows up with appropriate staff, residents, or other individuals regarding reported complaints, problems, and concerns Acts as ambassador and public relations representative to guests and other off-campus visitors Maintains all certifications required for employment Monitors appropriate use of resident care, office, and other supplies Assists in maintaining resident census records Responsible for participating in and supporting the resident-centered activity program by encouraging resident involvement
OTHER JOB DUTIES AND RESPONSIBILITIES
To maintain communication and updates from the residents' physicians Maintains notes pertinent to the Case Management - resident relationship in addition to any individual contact, which is considered to be of meaningful clinical significance, such as the resident's adjustment to their new community and ongoing assessments and coordination of admission/re-admission from the community, nursing homes, and hospitals Clear and concise documentation in accordance with facility requirements and the State Department of Health Support the Wellness Department and keep open communication to ensure residents safety and all their needs being taken care of Assist residents to acclimate to new community and follow up with department heads if needed Be available for tours to communicate to families what the role of a case manager is and how it will better assist their loved ones in their new environment Evaluate current residents and their status- (enhanced, memory care, etc.) and update care plans as needed Complete long term insurance documentation Assist residents to apply for Aide and Attendance through the Veterans Affairs Review shift-to-shift notes, incident reports, physician orders, hospital discharge paperwork, outside provider notes, etc. to perform appropriate and proper follow-up and documentation Provides written and/or oral status reports of residents to assure necessary follow-up actions Share on-call coverage with HSD Use of own vehicle for transportation to do assessments and screens of potential residents and readmissions of residents Perform all work assigned for the agreed-upon salary, accepting no additional payment nonperishable gifts from residents, vendors, Community management, or others Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
Equal Employment Opportunity Statement:
Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.
Salary Statement:
Sunshine Retirement Living (The Company) is committed to fair and equitable pay practices. Compensation is determined based on role requirements, qualifications, experience, and market alignment, in accordance with applicable pay equity regulations. Apply today and help us create a community where compassion and connection come to life!
Job Type:
Full-time Pay:
$68,000.00 - $70,000.00 per year
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): How many years of experience do you have in senior care? What are your salary requirements for this role (per year)? Have you ever worked with PointClickCare, ADP, and/or Excel? If yes, please list the ones you've worked with before. Do you have a valid
