Front Office Coordinator - Pediatric Therapy Clinic

Front Office Coordinator - Pediatric Therapy Clinic Cutting Edge Pediatric & Adult Therapy - 3.4 Allen, TX Job Details Full-time $17 - $19 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Opportunities for advancement Referral program Retirement plan Pet insurance Qualifications Computer operation Teamwork Electronic health records (EHR) management Administrative experience High school diploma or GED Medical records Attention to detail Computer skills Managing patient records Medical terminology Full Job Description Cutting Edge Pediatric and Adult Therapy is seeking a highly motivated and passionate Front Office Coordinator. If you are a new or experienced Front Office Coordinator who has solid administrative skills and a heart for helping others, our clinic is the place for you. At Cutting Edge Pediatric and Adult Therapy, we don't just offer a job; we offer a transformative career path. This is your opportunity to contribute to a team that supports life-changing therapies in a collaborative, upbeat, and well-equipped environment. At Cutting Edge, our focus is on therapy with a purpose, and administrative excellence that makes it all possible. This role requires schedule flexibility to support our clinic's needs. The primary schedule follows a bi-weekly rotation:

Week A:

Monday through Thursday, 8:30 AM to 6:00 PM, and Saturday, 7:45 AM to 1:00

PM Week B:

Monday through Friday, 9:00 AM to 6:00

PM Why Front Office Coordinators Thrive Here:

We Train You - We'll build your confidence in key front and back-office administrative tasks while guiding you in supporting patients and families facing developmental challenges such as autism, down syndrome, cerebral palsy, and more. Dynamic Environment - Our state-of-the-art facilities include therapy gyms, sensory light rooms, a playground, and real-world learning spaces (mock grocery store, apartment, coffee shop), where you'll support a meaningful mission every day. Interdisciplinary Collaboration - Help keep our clinical team running smoothly by supporting scheduling, communication, and daily operations. Growth-Minded Culture - We value feedback, open communication, and helping you find your voice in our team-oriented workplace. Key Responsibilities Insurance verification. Collect and post payments; follow up on past due balances per management and billing team direction. Maintain an organized and tidy workspace. Answer a high volume of phone calls with professionalism and warmth. Schedule evaluations and treatment appointments. Guide families through the new patient intake process. Optimize therapist schedules for efficiency. Communicate with patients regarding insurance benefits, clinic policies, and treatment needs. Maintain cleanliness and order in treatment and waiting areas. Adapt to changing priorities and varying volumes of work under pressure. Demonstrate strong attention to detail and multitasking abilities. Uphold a team-player mentality and contribute positively to team morale. Enforce clinic policies and HIPAA regulations. Address complaints or concerns with professionalism and tact. Provide a welcoming and friendly front-line presence. Deliver outstanding customer service in every interaction. Qualification and Skill Requirements High school diploma required. At least one year of experience in a medical or therapy office setting. Demonstrated excellence in customer service. Knowledge of medical terminology.

Preferred:

1+ year of insurance verification and benefit explanation. Experience with and proficiency in electronic medical records systems. Physical Requirements Ability to stand, sit, and move throughout the front office and clinic areas for extended periods. Ability to work at a computer station for prolonged durations. May be required to lift to a minimum of 25 pounds. Employee Benefits Health benefits (medical insurance, vision insurance, dental insurance, and flexible spending accounts) and a 401K Safe Harbor Retirement program for full-time employees. Accrued Paid Time Off (PTO) from start date for full-time employees. Unpaid Time Off (UTO) for part-time and full-time employees. Opportunities for bonus compensation. Employee Recognition Programs include anniversary & birthday celebrations, shout-outs/kudos boards, and our semi-annual Making a Difference Award. Company-sponsored events for employees, including various team-building activities and social gatherings, annual holiday parties, etc. Additional Information High ethical standards and patient-focused approach to service. Strong emphasis on communication, teamwork, and collaboration. Opportunities for career growth and development within a supportive team. Be part of a multidisciplinary team supporting life-changing therapy services. Join Our Team Check out our Join Our Team page on our company website to learn more about who we are as a company and hear from some of our staff: https://cuttingedgepediatrictherapy.com/employment/

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Opportunities for advancement Paid time off Pet insurance Referral program Retirement plan Vision insurance

Work Location:

In person