Veterinary Receptionist (Care Coordinator) - Crossroads Animal Clinic

Veterinary Receptionist (Care Coordinator) - Crossroads Animal Clinic PetVet Care Centers - 2.2 Arlington, TX Job Details 16 hours ago Benefits Paid parental leave Health insurance Dental insurance Adoption assistance Parental leave Employee assistance program Career development plan Vision insurance Qualifications Animal emergency response procedures Retail customer service procedures Client relationship management Customer relationship building Phone communication Service scheduling Emotional support for clients Practice management software Patient management software Cash drawer securing Assisting medical staff Medical emergency response High school diploma or GED Pet care appointment scheduling Data management Financial records management Financial data management Emotional safety support Patient billing Communication with pet owners Handling patient inquiries Faxing Care coordination Communication skills Veterinary administrative support Entry level Retail sales Full Job Description PetVet Care Centers' Crossroads Animal Clinic is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Crossroads Animal Clinic has been a trusted veterinary institution in Arlington, TX for more than 40 years, building generations of loyal client relationships through a commitment to providing the highest quality medical and surgical care for cats and dogs. Open Monday through Saturday, the practice offers a comprehensive range of services including orthopedic and ocular procedures, wellness care, dentistry, diagnostics, and grooming — all delivered by a team clients consistently describe as exceptional in both clinical skill and communication. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Customer service skills Preferred Skills (Nice to Have) Experience in the veterinary field Familiar with

Ezyvet PIMS Schedule:

Day shift, 4 days per week and at least 2 Saturdays per month What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits include:

Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V

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