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Patient Service Front Desk Coordinator
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Burleson Family dental and Orthodontics
Burleson, TX (In Person)
$41,600 Salary, Full-Time
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Job Description
Overview Join our dynamic healthcare team as a Patient Service Front Desk Coordinator, where your energy and organizational skills will be the heartbeat of our patient experience! In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming environment. Your proactive approach will facilitate efficient appointment scheduling, insurance verification, and accurate medical record management. If you thrive in fast-paced settings and are passionate about delivering exceptional customer service, this opportunity is perfect for you to make a meaningful impact every day! Responsibilities Greet patients warmly and professionally, providing excellent customer service at the front desk. Manage multi-line phone systems, answer inquiries, and direct calls efficiently using proper phone etiquette. Schedule patient appointments accurately using electronic health record (EHR) systems Verify insurance coverage and perform insurance eligibility checks to streamline patient billing processes. Collect and review medical documentation, including intake forms, care plans, and medical records, ensuring completeness and accuracy. Maintain organized filing systems for dental records and office documents while adhering to HIPAA regulations for health information security. Support administrative tasks review, and documentation review to ensure compliance and accuracy. Assist with office management duties including appointment reminders, patient check-in/out procedures, and handling patient inquiries with professionalism. Utilize computer skills to operate EMR systems like Dentrix effectively; perform data entry with high typing accuracy (including 10 key typing). Collaborate with clinical staff to facilitate smooth clinic operations and ensure patient needs are met promptly. Qualifications Proven experience in a dental office setting or healthcare environment with strong front desk or administrative support skills. Familiarity with EMR systems Dentrix is highly preferred. Knowledge of dental terminology, and insurance verification processes. Excellent customer service skills combined with professional phone etiquette and effective communication abilities. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. Bilingual capabilities are a plus to serve diverse patient populations effectively. Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software. Prior clinic or dental office experience is desirable; familiarity with dental terminology or experience is advantageous. Demonstrated organizational skills with experience managing medical records and filing systems securely under HIPAA guidelines. Join us in creating a welcoming environment where patients feel valued from their first contact! We're committed to supporting your growth through comprehensive training and ongoing development opportunities—empowering you to excel in your role as a Patient Service Front Desk Coordinator!