Patient Coordinator

Patient Coordinator Thrive Reconstructive Surgery Denton, TX Job Details Full-time $50,000 a year 16 hours ago Qualifications Athenahealth Customer communication Achieving HIPAA compliance

FMLA HIPAA

Desktop applications Productivity software Clinical confidentiality policies Document management Managing patient records Medical terminology

Full Job Description Description:

Position Overview:

The Patient Coordinator serves as the primary point of contact for patients at Thrive Reconstructive Surgery. This role is essential in ensuring a seamless, welcoming, and efficient patient experience from initial contact through the completion of care. As a Patient Coordinator, you play a vital role in shaping the patient experience. Your ability to manage patient flow, maintain accurate documentation, and communicate effectively ensures that every patient receives the highest standard of care.

Requirements:

Responsibilities:

Patient Care Coordination Adhere to Standard Operating Procedures as established by the billing department. Verify insurance coverage for each visit and/or surgical procedure. Verify and collect copayments, confirm and collect any outstanding balances owed. Identify when a patient requires a referral prior to their appointment and initiate the necessary process. Check in and check out patients with efficiency and professionalism. Obtain all initial intake forms from patients and ensure their completion. Secure patient signatures on all required company consent forms. Ensure all documentation is accurately uploaded to the appropriate location within the Electronic Medical Record (EMR) system. Serve as custodian of medical records, managing all requests for such records. Administrative Support Complete Family and Medical Leave Act (FMLA) paperwork as necessary Prepare and complete return-to-work/school documentation for patients. Schedule patient appointments and manage the appointment calendar. Manage physicians' calendars to ensure accurate reflection of clinical schedules. Retrieve and process incoming faxes and emails in a timely manner. Answer telephone calls professionally and triage patient inquiries appropriately. Direct incoming calls to the relevant staff members or departments as needed. Respond to patient inquiries promptly and with professionalism. Other duties as assigned.

Required Qualifications:

High school diploma. May be substituted with relevant work experience. 1- 3 years of experience in a medical office setting. Strong knowledge of medical terminology and proficiency in EMR systems. Familiarity with FMLA documentation, HIPAA compliance and Athena best practices. Ability to multitask, prioritize, take initiative and adapt in a fast-paced environment. Excellent communication, attention to detail and problem-solving skills. Commitment to patient privacy and confidentiality Proficient in Microsoft Office Suite and general office software.

Working Conditions and Physical Requirements:

The Patient Coordinator typically works in a clinical or administrative office setting within a healthcare facility, such as a physician's practice, clinic, or outpatient center. The role may require occasional evening or weekend hours to accommodate patient needs or address urgent operational matters. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.