Supervisor, Patient Access

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary The Supervisor, Patient Access is responsible for supervising staff and processes of Admitting and various Patient Access teams throughout UMC campuses.

Reports to:

Job Specific Responsibilities Daily assignments may include but are not limited to:

• Perform registration and admitting duties when short-staffed or necessary.
• Ensure appropriate staffing levels at all times.
• Evaluate staff and provide timely feedback including progressive disciplinary action.
• Complete performance appraisals timely.
• Review and audit individual staff performance to identify training issues.
• Manage staffing within the constraints of the department budget.
• Assist in developing the Operating and Capital budgets.
• Process all new hires timely and ensure the department checklist is completed and in the employee's HR file. Education and Experience-
• Bachelor's degree in a Business related field + 1 year of experience OR
• +6 years relevant work experience
• +3 years customer service experience
• +3 years leadership experience, leading people and/or processes Required Licensures/Certifications/Registrations
• Medical Terminology Skills and Abilities-
• Knowledge of Medical Record Coding is helpful
• Operate PC and mainframe system
• Extensive knowledge in all Microsoft Outlook Applications
• Analyze reports and detect operational issues
• Identify problems/opportunities and design, implement resolutions
• Communicate effectively in verbal and written formats
• Possess strong analytical and quantitative skills as well as positive interpersonal skills
• Change oriented/innovative attitude
• Exceptional customer service, Financial analytical ability, and exceptional management skills required Interaction with Other Departments and Other Relationships Interacts with patients, visitors, family members, and staff of all hospital departments within UMC Physical Capabilities Visual and auditory acuity required continuously.

The ability to speak is required frequently. The ability to sit for extended periods is required frequently. Typing is required continuously. Lifting/carrying requirements are light but may occur moderately. The ability to walk/transport oneself in a timely manner is required frequently. Environmental/Working Conditions Position is indoors and not prone to hazardous materials but may experience constant changing indoor temperatures Direct Reports N/A UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits:

Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards:

Vision:

To Serve Our Patients in the Best Teaching Hospital in the

Country Mission Statement:

Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.

Standards of Excellence:

Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only

BICU DNV

accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by

Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards:

Culture:

Service is

Our Passion Vision:

The best place to work and the best place to receive healthcare.

Mission Statement:

To improve the quality of life for our community by providing the best patient experience for every patient.

Standards:

Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations - private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as "One of the Best Places to Work in Texas" by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates