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Intake Manager
Job
Landmark Healthcare
Irving, TX (In Person)
Full-Time
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Job Description
We're looking for a dynamic Intake Manager to lead our patient onboarding and benefit verification operations and deliver a Landmark level of service to every patient, caregiver, and referral partner we work with. We're looking for a seasoned healthcare operations professional based in the Dallas-Fort Worth area. This is an in-office leadership role at the heart of our care coordination — overseeing a team of Benefits Specialists and Infusion Coordinators, driving process excellence, and ensuring patients move smoothly from referral to care. What You'll Do Lead & Develop the Intake Team Hire, train, coach, and mentor intake staff — fostering accountability, teamwork, and continuous growth. Manage workloads and staffing levels to ensure operational efficiency. Conduct performance evaluations and implement development plans. Establish and track departmental metrics and report results to leadership. Oversee Referral Intake & Care Coordination Ensure timely, accurate processing of all referrals and seamless patient onboarding. Serve as the escalation point for complex intake and coordination issues. Partner with Sales, Reimbursement, Pharmacy, and Nursing teams to deliver exceptional outcomes. Maintain accurate documentation in CareTend and other applicable systems. Drive Financial Performance Oversee copay, deductible, and cost-share collection processes prior to service initiation. Monitor collection metrics and provide regular reporting to leadership. Participate in weekly billing and financial performance reviews with the Reimbursement team. Champion Compliance & Process Improvement Ensure compliance with HIPAA, federal/state regulations, and accreditation requirements. Identify and eliminate workflow bottlenecks; implement best practices. Lead adoption of operational tools including Power BI reporting platforms. Develop and maintain departmental policies, procedures, and training materials. What We're Looking For Demonstrated leadership experience in healthcare operations — home infusion, specialty pharmacy, intake, or reimbursement preferred. A natural leader and communicator who thrives in a fast-paced, high-volume environment. Strong knowledge of insurance verification, prior authorization, patient financial counseling, and revenue cycle management. Familiarity with Medicare Part B/D home infusion benefits, commercial insurance, and Medicaid. Experience with pharmacy management systems; knowledge of Availity, Epic Care Link, CareTend, and Power BI is a plus. Strong analytical skills with a track record of developing and monitoring KPIs. The Details In-office position, Monday-Friday, 40-50 hours per week. On-call availability required. Serves patients from pediatrics through geriatrics. Regular computer and phone use; occasional lifting up to 25 lbs. If you're a motivated healthcare leader who takes pride in operational excellence and patient-centered care, we'd love to hear from you.