Patient Access Coordinator

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the "front office" activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources. Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources. Maintain accurate and complete patient files, ensuring compliance with Hanger Policies. Ensure the privacy and security of protected health information per HIPAA rules. Assist with patient follow-up as directed. Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary. Enter patient demographics and insurance verifications as appropriate. Efficiently manage multiple phone lines. Record written documentation that is clear, concise, and accurate. File all patient charts and other documentation, following established guidelines. Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls. Perform other duties or special projects as assigned. High school diploma or equivalent combination of education and experience required. Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process Less than one year of customer service, administrative or related experience required. Experience in a receptionist position or experience with medical front office procedures preferred. Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.