Patient Experience Coordinator

Patient Experience Coordinator Fertility Specialists of Texas - 2.8 Plano, TX Job Details Full-time 16 hours ago Qualifications High school diploma or GED Full Job Description About Fertility Specialists of Texas Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We're proud of our clinical excellence and equally proud of the environment we've built for the people who deliver that care every day. The Role The Patient Experience Coordinator is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a full-time, 40-hour-per-week position based at our Plano, TX location. We're looking for someone who brings professionalism to patient-facing work and understands that in this setting, warmth and composure aren't just nice to have - they're part of the care. Schedule This is a full-time position at 40 hours per week, working daytime hours Monday through Friday. If you've been on nights, rotating 12-hour shifts, or on an inconsistent schedule and you're ready for a schedule that actually works for your life, this is worth a serious look. Days. Weekdays. One weekend shift per month. That's it. The role is based primarily at our Plano, TX location with occasional training at a nearby FST facility. What You'll Do You'll be the operational hub of the patient experience: keeping things moving, keeping patients informed, and keeping the front desk running with precision. Greet and check in patients with warmth and professionalism Collect service payments and reconcile daily transactions Manage incoming calls and route them accurately to the right teams, prioritizing by urgency Guide patients through clinic policies and assist with required forms Verify and document insurance benefits and coverage in patient charts Log all interactions accurately in the electronic health record (EHR) Coordinate with care teams on schedule changes and patient flow Handle filing, scanning, and faxing to support daily operations Uphold HIPAA regulations and maintain strict patient confidentiality Cover other Patient Services Representative roles during absences as needed What We're Looking For This role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives. We need someone who can stay calm, composed, and genuinely warm under that weight. Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required Bilingual in English and Spanish is highly valued for this position Comfort managing competing priorities in a fast-paced clinical environment The ability to make patients feel heard and at ease, even when they're stressed or scared Proficiency with EHR systems or a demonstrated ability to learn software quickly Familiarity with insurance verification and clinic procedures is a plus; we provide training High school diploma required; associate or bachelor's degree preferred Join Us At FST, your people skills have real stakes and real rewards. You'll work alongside a mission-driven team in a growing field, doing work that genuinely matters to the patients who walk through our doors. We offer competitive compensation, comprehensive benefits, and a culture that takes both clinical excellence and human connection seriously. If you're ready to put your service experience to its most meaningful use, we'd love to hear from you. Please note that the internal job title for this role is as follows: Patient Services Representative.