Master Esthetician/ Assistant Manager

Job Description:

The Assistant Clinic Manager supports the Clinic Manager in overseeing daily clinic operations, clinical quality, and team performance. This role serves as the second-in-command within the clinic, ensuring continuity of leadership, adherence to clinical standards, and delivery of exceptional client experiences. The Assistant Clinic Manager plays a key role in technician training, quality assurance, and operational support, and assumes leadership responsibilities in the Clinic Manager's absence. Essential Duties and Responsibilities Clinical Oversight & Quality Assurance Conduct regular technician observations to ensure adherence to treatment protocols, safety standards, and company policies Perform routine chart audits to verify accuracy, completeness, informed consent, laser settings, and documentation compliance Identify performance gaps and provide timely coaching and corrective guidance Ensure compliance with all state regulations, company SOPs, and Medical Director protocols Serve as a clinical resource for technicians regarding treatment plans, skin types, and advanced or complex cases Training & Staff Development Support onboarding and training of new technicians Facilitate ongoing education, refresher training, and skill validations for clinical staff Track training completion, competency assessments, and continuing education requirements Assist in developing and maintaining standardized training materials and best practices Leadership & Management Support Act as Manager-on-Duty in the absence of the Clinic Manager, assuming responsibility for clinic operations and staff oversight Support employee coaching, performance management, and accountability initiatives Assist with staff scheduling, coverage, and workflow optimization Promote a positive, professional, and compliant clinic culture Operational & Administrative Support Assist with daily clinic operations, including opening and closing procedures Support inventory management, supply ordering, and equipment readiness Ensure clinic cleanliness, safety, and operational standards are consistently met Client Experience & Retention Support consultations and complex client cases as needed Assist in resolving client concerns to maintain satisfaction and retention Ensure consistency in service delivery and client experience across all providers Reporting & Documentation Document technician observations, chart audits, and coaching sessions Provide regular feedback and insights to the Clinic Manager to support operational and staffing decisions Qualifications Strong knowledge of the laser, treatment protocols, and safety standards Excellent communication, organizational, and problem-solving skills Ability to lead by example and maintain professionalism in a fast-paced clinical environment Master Esthetician Physical & Work Requirements Availability to work evenings, weekends, or flexible hours as required Position Expectations Demonstrates leadership, accountability, and integrity Maintains strict confidentiality and professionalism Serves as a reliable and effective extension of clinic management

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person