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Patient Coordinator
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Davis R. Hall, DVM, PLC
Annandale, VA (In Person)
$60,320 Salary, Full-Time
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Job Description
Patient Coordinator Davis R. Hall, DVM, PLC Annandale, VA Job Details Full-time $26•$32 an hour 15 hours ago Benefits Health insurance Dental insurance Paid time off Uniform allowance Vision insurance Opportunities for advancement Life insurance Qualifications Collaborate with healthcare professionals Patient comfort Some college Patient follow-up care Patient question and concern management Email customer support Phone communication Greeting customers Patient advocacy Patient complaint handling Care documentation Assisting medical staff Mid-level Managing clients in a customer support role Task prioritization Hospitality industry experience Health record tracking Organizational skills Clinical confidentiality policies Managing patient records Care coordination 2 years Communication skills Client interaction via phone calls Office record organization Full Job Description Patient Coordinator Job Description We are looking for an enthusiastic and customer-driven Patient Coordinator to join our team! If you are passionate about providing top-tier customer service and enhancing our clients and their furry family members' healthcare experiences, this opportunity is for you. Here, you'll be at the forefront of improving our patients' healthcare journeys. Your dedication to ensuring client satisfaction will directly impact their perception of our services and their overall care experience. A Patient Coordinator acts as the primary, high-touch liaison between patients, healthcare providers and clients ensuring a seamless, welcoming, and efficient experience In this role, you will: Welcome clients and provide a warm, professional atmosphere. You will act as the main point of contact for patient inquiries and needs. Assist clients in person, over the phone, and via email. Verify and update charges between the electronic whiteboard/treatment sheet and the medical record system. Communicate updated estimates and invoice status to clients in a professional and caring manner. Act as a bridge between patients/families and clinical staff to ensure clear communication regarding financial and sub clinical updates. Provide timely and informative updates to our clients; both while they wait in-clinic and via phone if their pets are hospitalized. Coordinate with our Veterinarians, technicians, and management staff to ensure timely patient care. Address patient inquiries and help resolve any issues or complaints effectively. Maintain patient records accurately and ensure confidentiality. Provide information on our services, procedures, and programs. Assist patients with completing necessary documentation. Collaborate with internal teams to enhance the overall patient experience. Conduct follow-up calls to ensure patient recovery and satisfaction. Handle client requests promptly and professionally. Assist our clinic staff to create a smooth workflow. Participate in training sessions and professional development opportunities.