Patient Care Coordinator (PCC)

Come Join our team! Charlottesville Plastic Surgery is seeking a full-time Patient Care Coordinator to serve as the concierge of the practice, guiding patients through surgical pricing discussions and coordinating surgery scheduling. The ideal candidate is warm, sincere, and enthusiastic, with excellent communication skills and the ability to multitask while delivering top-tier service. Attention to detail, strong written and verbal communication, and computer proficiency are all essential for success. This is more than a customer service or sales position; we're looking for someone who can track key data, identify trends, and contribute to conversations about practice growth and patient experience. Experience in plastic surgery is a plus.

Essential Responsibilities:

Answer phone calls and website inquiries from prospective patients Educate patients about procedures and guide them through the consultation process Manage the patient experience and daily schedule Assist physicians during consultations and examinations, including documentation, patient education, photography, and implant sizing as applicable Present fee quotes, review financing options, and follow up with patients after consultations Coordinate surgical scheduling, pre-operative paperwork, lab work, consent forms, postings, and patient follow-up requirements Collect and log patient payments and deposits Track leads, consultations, conversions, and monthly reporting metrics Monitor surgical scheduling and patient pipeline activity Understand patient concerns and communicate professionally and compassionately Support practice marketing initiatives, events, outreach activities, and patient satisfaction efforts Maintain before-and-after photo galleries and patient educational materials Assist with front desk responsibilities as needed Maintain a polished and professional appearance Maintain proficiency with software and Internet applications Maintain HIPAA compliance and patient confidentiality at all times Attend trainings and educational courses as requested Meet regularly with leadership to review patient trends, scheduling activity, and practice growth opportunities Perform additional duties as requested by the surgeon or manager

Disclaimer:

This list is not exhaustive and may be changed at any time. The Right Fit for Our Team Warm, professional, and patient-focused Strong communication, organizational, and multitasking skills Comfortable discussing procedures, pricing, and scheduling with patients Proactive, dependable, and team-oriented Experience in plastic surgery, aesthetics, healthcare, or luxury customer service is a plus Access to PHI (Protected Health Information) This position has the authority to access all PHI, although the nature of the job does not usually require daily access to it. The nature of this position's access to PHI may require review of computerized schedules, computerized medical records, computerized and paper-based billing and reimbursement data, patient referral forms, lab results, tests, and encounter form data in order to analyze information, resolve a patient's unpaid claim or bill, or address another managerial or administrative issue.

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Please list your availability for a Zoom interview over the next 1-2 weeks.

Work Location:

In person