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Patient Care Coordinator
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Hearing Asset Advisors
Forest, VA (In Person)
$44,408 Salary, Full-Time
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Job Description
Job Title:
Audiology Assistant & Patient Care Coordinator Reports To:
Owner/Office Manager Job Status:
Full Time Position Summary:
The Audiology Assistant & Patient Care Coordinator plays a pivotal role in providing clinical support to licensed Audiologists while ensuring a seamless patient experience and maintaining the professionalism of the clinic environment. This dual role requires a blend of clinical expertise, administrative proficiency, and strong interpersonal skills.Key Responsibilities:
1.Clinical Support:
○ Conduct basic diagnostic hearing evaluations on patients aged 5 and above under direct supervision of Audiologists. ○ Provide follow-up care for hearing aid patients including clean and checks, basic repairs, and patient education on device use. ○ Assist in transitioning patients into discussions regarding amplification options based on test results. ○ Notify supervising Audiologists or Physicians of any issues related to patient care, equipment, or supplies. 2.Administrative Duties:
○ Coordinate all patient scheduling needs effectively. ○ Manage electronic patient records and ensure accurate data entry. ○ Perform various clerical tasks such as scheduling appointments, maintaining office equipment, and ordering supplies. ○ Document clinical activities accurately in patient charts and referral notes, ensuring compliance with regulations. 3.Patient Care and Coordination:
○ Create a welcoming and respectful environment for patients, visitors, and vendors. ○ Address commonly asked questions about hearing aid and hearing loss. ○ Effectively communicate with all patients and visitors, including those who are hearing impaired. ○ Manage day-to-day operational procedures according to clinic expectations. 4.Additional Responsibilities:
○ Maintain confidentiality of patient and clinic information. ○ Uphold professional standards in all interactions with patients and colleagues. ○ Assist in the growth of the practice by maintaining current marketing and advertising activities. ○ Perform other duties as assigned to support clinic operations.Qualifications:
- High school diploma or equivalent required; completion of a medical assisting program preferred.
- Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
- Prior experience in audiology or otolaryngology settings preferred.
- Proficiency in using audiology diagnostic equipment and office software.
- Strong organizational skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Must have reliable transportation, maintain a valid State Driver's License and appropriate vehicle insurance.
Professional Expectations:
- Exhibit a positive attitude, compassionate care, and maintain a professional appearance.
- Demonstrate efficiency, accuracy, and strong organizational skills.
- Maintain strict confidentiality and enjoy working in a team-oriented environment.
Work Environment & Additional Requirements:
- The position operates in a professional office environment.
- Professional attire and attitude are required at all times.
- Fine motor skills are necessary for typing, filing, and manipulating hearing aids.
- Ability to lift up to 50 pounds may be required.