ORTHOPAEDIC & PHYSICAL THERAPY PATIENT CARE COORDINATOR

Job Overview We are seeking 2 dynamic and compassionate Patient Care Coordinators to join our healthcare team. This vital role combines administrative expertise with patient-centered service, ensuring smooth scheduling, accurate documentation, and effective communication across clinical and administrative departments. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills, attention to detail, and a passion for delivering exceptional patient experiences. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while developing your professional skills in medical administration. Responsibilities Scheduling patient appointments for our Orthopaedic and Physical Therapy Clinics with our Patient Care Coordinating team. This is a crossed-trained position working with our Lansdowne and Aldie Clinics. Verify insurance coverage and benefits through insurance portals and perform insurance verification to facilitate seamless billing processes. Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times. Collect Co-Pays and must be able to discuss and collect on account balances. Communicate with our MDs, DNP, PA, DPTs and Athletic Trainers to ensure positive, efficient and informative patient experiences. Provide kind and exceptional patient service by answering multi-line phones with professionalism, practicing proper phone etiquette, and addressing inquiries promptly. Maintain accurate filing of medical records and documentation review to support clinical operations and compliance standards. Collaborate with team members to improve office workflows related to medical office management, insurance verification, and appointment scheduling. Skills Extensive experience with eClinicalworks EMR and PM systems. Strong knowledge of medical terminology, and a basic understanding of CPT and ICD-10 coding. Excellent computer skills with familiarity in Microsoft Office Suite (Word, Excel) and health information management software. Exceptional organizational skills with the ability to manage multiple schedules efficiently while maintaining attention to detail. Previous medical office experience required. Strong customer service orientation paired with professional phone etiquette and clerical skills such as filing and data entry. Knowledge of HIPAA regulations ensures confidentiality of patient information at all times. Ability to work independently as well as part of a collaborative team in a fast-paced environment requiring flexibility and problem-solving skills. Join us in making a difference by providing outstanding administrative support that enhances patient care experiences! This role is essential in streamlining operations while fostering a welcoming environment for all patients we serve.

Job Type:

Full-time Pay:

$20.00 - $22.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Free flu shots Free parking Health insurance Paid sick time Paid time off Paid training Vision insurance

Experience:

medical: 2 years (Required) current relative : 2 years (Required)

Language:

English (Required) Ability to

Commute:

Lansdowne, VA 20176 (Required)

Work Location:

In person