Medical Records and Referrals Coordinator

Department:

Medical Records and Referrals Job Status:

Active FLSA Status:

Exempt Work Schedule:

Mon-Fri 8am-5pm

Job Status:

Full-Time Reports To:

Administrative Director Amount of Travel Required:

None Positions Supervised:

Medical Records staff

POSITION SUMMARY

The Medical Records and Referrals Coordinator is responsible for the management of incoming and outgoing referrals and requests for medical records, as well as the management and supervision of the Medical Records staff. This position performs administrative duties, monitors a variety of office procedures, resolves problems, and assists with office operations. This position is also responsible working with the Leadership Team to ensure smooth operations.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)

• Be able to fully execute the duties and responsibilities of the Medical Records and Referrals and Medical Records positions.
• Oversee the daily operations of the medical records and referrals department.
• Be a resource to the team for problem solving and troubleshooting issues that arise through daily operations.
• Provide coverage and support for the department as needed to ensure consistent and reliable service expectations.
• Provide first-line performance management and coaching, escalating concerns as needed to senior leadership and Human Resources.
• Coordinate with outside facilities for incoming and outgoing referrals as well as medical record and documentation requests.
• Communicate and collaborate effectively with providers, team leaders and coordinators, scheduling staff, clinical staff, financial counselors, and other support staff to ensure efficient and effective practice operations.
• Maintain ability to work flexible schedules to meet office needs.
• Participate in the investigation and resolution of patient complaints.
• Ensure accurate time and attendance in the timekeeping system.
• Sign off on timecards of subordinate staff.

POSITION QUALIFICATIONS

Competency Statement(s) Accountability

• Ability to accept responsibility and account for his/her actions. Active Listening
• Ability to actively attend to, convey, and understand the comments and questions of others. Accuracy
• Ability to perform work accurately and thoroughly. Analytical Skills
• Ability to use thinking and reasoning to solve a problem. Autonomy
• Ability to work independently with minimal supervision. Coaching and Development
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Competitiveness
• Willingness to strive to get ahead or to finish projects. Communication, Oral
• Ability to communicate effectively with others using the spoken word. Communication, Written
• Ability to communicate in writing clearly and concisely. Conflict Resolution
• Ability to deal with others in an antagonistic situation. Consensus Building
• Ability to bring about group solidarity to achieve a goal. Customer Oriented
• Ability to take care of the customers' needs while following company procedures. Decision Making
• Ability to make critical decisions while following company procedures. Delegating Responsibility
• Ability to allocate authority and/or task responsibility to appropriate people. Detail Oriented
• Ability to pay attention to the minute details of a project or task. Diversity Oriented
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Empathetic
• Ability to appreciate and be sensitive to the feelings of others. Leadership
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Organized
• Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving
• Ability to find a solution for or to deal proactively with work-related problems. Relationship Building
• Ability to effectively build relationships with customers and coworkers. Reliability
• The trait of being dependable and trustworthy. Team Builder
• Ability to convince a group of people to work toward a goal.

SKILLS & ABILITIES

Education:

High school diploma or equivalent. Bachelor's degree preferred.

Experience:

At least 3-5 years' experience in medical practice, preferred. At least 3 years of leadership experience, preferred.

Computer Skills:

Ability to efficiently operate computers. Comfortable with Microsoft Office.

Certifications & Licenses:

N/A Other Requirements:

Ability to pass required background check

PHYSICAL DEMANDS N

(Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Lift/Carry:

Push/Pull:

Stand F Walk F Sit C Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb N Crawl N Squat or Kneel O Bend O Grasp F Speak C 10 lbs or less F 11-20 lbs O 21-50 lbs

N 51-100

lbs N Over 100 N 12 lbs or less O 13-25 lbs O 26-40 lbs

N 41-100

lbs N Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound

• telephone, conversation, in person, etc.

Sense of Touch Sense of Balance

WORK ENVIRONMENT

Air-Conditioned and Heat-Controlled Office Pay:

$23.00

• $27.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person