Patient Care Coordinator

Hearing Doctors is Hiring! We are a growing Audiology private practice serving Northern Virginia and Maryland. We are seeking a Full Time Patient Care Coordinator to join our McLean office. The ideal candidate will have extensive previous experience working in a high-volume front-office medical setting, managing administrative duties while providing high-caliber customer service.

Duties and Responsibilities:

Serve as an initial point of contact for individuals seeking hearing care, services, and management. Gather patient information and coordinate the scheduling of services for patients, including patient appointments and answering phones/patient inquiries, all with an emphasis on excellent customer service. Track and report daily scheduling metrics. Efficiently book appointments and update patient information using our medical record management software. Handle insurance verification, maintain databases, and other administrative duties as assigned. Maintain a clean working environment, while following all Hearing Doctors Health Policies and Procedures. Ensure patient confidentiality and follow HIPAA regulations.

Qualifications:

Education:

High school diploma required.

Experience:

3 + years of scheduling experience working as an office assistant, office coordinator, or patient care coordinator. Computer knowledge is required, including Microsoft Office products, such as Microsoft Word and Excel.

Occupation Classification Requirements:

Patient Care Coordinator, Patient Experience Specialist, Office Assistant, Office Coordinator Job Type:

Full-time Pay:

$24.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday No weekends Application Question(s): This position requires that you live within a 30-minute commute of our McLean location. Do you currently meet this requirement?

Education:

High school or equivalent (Preferred)

Experience:

Google Docs:

2 years (Required)

Medical Receptionist & Patient Registrar:

4 years (Required) Customer service: 4 years (Required) Shift availability: Day Shift (Preferred)

Work Location:

In person