Scheduling Coordinator

Scheduling Coordinator Newport News, VA About Us:

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us:

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth.

They include:

Employee Recognition Programs:

We acknowledge and celebrate your contributions.

Comprehensive Health Benefits:

We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

Generous Paid Time Off:

We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

Retirement Benefits:

We offer a 401k plan to secure your financial future and help you save for retirement.

Life Insurance:

We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

Mileage Reimbursement:

We make sure you're compensated for your business travel. Opportunities for

Professional Growth and Development:

Empowering you to thrive and grow.

Employee Assistance Program:

Supporting the well-being of you and your family.

Perks Program:

Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary:

The Scheduler is responsible for coordinating and scheduling patient care staff and providing assistance to administrative staff. Home Health staffing experience preferred.

Job Responsibilities:

Taking initial phone call/ faxed referrals on patients referred for home care: > Answers phones and takes initial phoned/faxed referrals on patients referred for home care. > Identifies and verifies insurance coverage of home health care services. > Completes referral information that includes intake data, and documents in the electronic record. > Maintains liaison relationship with hospital and insurance personnel, providing information and education on Organization services. > Collects and maintains statistical data on all referrals and submits them regularly as required. > Verifies patient's primary care physician. > Calls prospective patient to introduce services, verify primary care physician, verify patient information, and document accordingly in computer system. Schedules/ coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/ Supervisor. Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor. Participates in compiling schedules and time summaries and submits to Clinical Director/ Supervisor weekly. Maintains pertinent information regarding incoming calls, availability and comments and submits to Clinical Director/ Supervisor. Updates Clinical Director/ Supervisor regarding patient issues and concerns in a timely manner. Participates in provision of patient billing information. Schedules all necessary personnel and resolves all last-minute cancellations. Participates in on-call rotation, if there are non-clinical on-call rotations. Performs other duties as assigned.

Qualifications:

Customer Service:

2 years (required).

Home health:

1year (preferred). Scheduling for medical staff is preferred. Excellent customer service skills. Ability to interact effectively with all levels of personnel. Effective organization skills with attention to detail. Effective written and verbal communication skills in English. Ability to work effectively in a team environment. Ability to represent the Agency as a professional.

Working Conditions:

This position typically operates in an office environment.

Job Type:

Full-time Pay:

$20.00 per hour We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We're more than just a company, we're a close-knit family dedicated to supporting each other's success and well-being. and join us in making a positive impact on the communities we serve.