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Office Manager / Intake Coordinator - Behavioral Health Services
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Infinity Counseling Group
Norfolk, VA (In Person)
$62,500 Salary, Full-Time
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Job Description
Office Manager / Intake Coordinator - Behavioral Health Services Infinity Counseling Group - 3.3 Norfolk, VA Job Details Full-time $60,000 - $65,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Qualifications Customer communication Accounts receivable management Interpersonal skills Medical scheduling Medical records Attention to detail Productivity software Technical Proficiency Full Job Description Overview Infinity Counseling Group is seeking a highly organized, professional, and compassionate Office Manager / Intake Coordinator to support our community-based behavioral health programs throughout Hampton Roads. This position serves as the first point of contact for clients, referral sources, and community partners while ensuring the smooth operation of daily office functions. The ideal candidate is a team player who thrives in a fast-paced environment, possesses excellent customer service skills, and is committed to helping individuals access quality mental health services. Experience working in behavioral health and knowledge of Virginia Medicaid behavioral health services and DMAS requirements are highly preferred. The Office Manager / Intake Coordinator is responsible for managing client intake and admissions, coordinating referrals, maintaining client records, supporting program staff, and assisting with office operations. This individual plays a vital role in ensuring clients are connected to the appropriate services in a timely and professional manner. Duties Essential Duties and Responsibilities Answer incoming calls and respond to inquiries from clients, families, referral sources, and community partners. Conduct intake screenings and collect required admission documentation. Coordinate referrals and schedule assessments and appointments. Verify insurance and Medicaid eligibility. Maintain accurate client records and documentation. Ensure intake paperwork is complete and compliant with agency and regulatory requirements. Track referrals, admissions, and authorizations. Support clinicians and program staff with administrative tasks. Manage office operations, scheduling, and supply inventory. Maintain confidentiality in accordance with HIPAA regulations. Provide exceptional customer service and professional communication. Work collaboratively with team members to support agency goals and client care. QualificationsPreferred Experience working in a behavioral health, healthcare, or human services setting. Knowledge of Virginia Medicaid behavioral health services and DMAS regulations. Experience with electronic health record (EHR) systems. Associate's or Bachelor's degree in a related field. QMHP certification is encouraged but not required. Required Skills Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Professional and friendly demeanor. Ability to work independently and as part of a team. Strong attention to detail. Proficiency with Microsoft Office and general office technology. Ability to manage multiple priorities in a fast-paced environment.