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Full-time Front Desk Patient Care Coordinator - Physical Therapy
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Arthritis & Sports | Orthopaedics, Physical Therapy & Wellness
Sterling, VA (In Person)
$41,600 Salary, Full-Time
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Job Description
Summary Immediate openings!! Looking for an experienced candidate to greets patients and verify their demographic and insurance information by performing the following duties. This position is Monday to Friday 7:00am-3:30pm. Responsibilities Greets patients and explains patient benefit information to new patients Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by the therapist Communicates and answers all insurance-related questions for patients and staff Verifies and enters patient demographic and insurance information Responsible for ensuring patients have appropriate insurance referral for treatment being rendered Collects insurance copays or other patient balances and reviews accounts as needed Answers incoming phone calls, schedules appointments, and accurately relays patient messages to providers Tracks and enters insurance referrals into corresponding patient charts Responsible for scanning and uploading any incoming patient mail or forms into electronic chart Collect any fees and document on fee ticket Monitor and return messages left in general mailbox Attends staff and educational meetings Assures business cards and patient brochures are stocked in waiting room Identifies no-shows and contacts patient's to notify and reschedule Advises Office Manager of items that need to be ordered for the front desk Acts as a liaison between insurance provider, patient, and Therapist Perform other related duties as assigned Skills MUST be familiar with EMR systems or have worked in the Medical Field Team player attitude Organization Detail oriented Strong customer service skills Ability to multi-task Professionalism Time management Written and oral communication Microsoft Office, Word processing, and internet software Education and Training High school diploma or general education degree (GED) and one year of related experience and/or training; or equivalent combination of education and experience