Clinical Operations Manager

Clinical Operations Manager Valley Vital Care

• Regional (Multi-Site)
• Full-Time, Salaried, Exempt Overview We are seeking an experienced and driven Clinical Operations Manager to join the Valley Vital Care team.

This vital role owns the operational performance of 2-3 infusion sites within a regional cluster, serving as the site-level integrator across Intake, Pharmacy, Nursing, and patient experience. The ideal candidate will be accountable for throughput, total cost per dispense, patient and teammate experience, regulatory readiness, and the development of front-line leadership. Valley Vital Care is an infusion pharmacy headquartered in Waynesboro, VA, servicing all of Virginia and West Virginia. We operate locations in Winchester, Strasburg, Midlothian, Waynesboro, Lynchburg, and Roanoke, Virginia, as well as Charleston, West Virginia. Our therapies include biologic therapy for chronic conditions, long

• and short-term antibiotic therapies for self-administration, TPN, and enteral feedings.

This is a hands-on, on-site position for an experienced healthcare operator who thrives in PE-backed, growth-stage environments. The COM is measured on the operational levers that produce the financial outcome—chair utilization, referral conversion, total cost per dispense, patient experience, teammate experience, and regrettable turnover—while functional leaders retain ownership of clinical and pharmacy standards. Duties Drive daily patient throughput and chair utilization across assigned sites; own the site-level operating rhythm including daily huddles, weekly site reviews, and monthly cluster business reviews. Manage schedule optimization across nursing capacity, chair availability, pharmacy compounding lead times, and patient appointment patterns to minimize idle chair time and patient wait time. Ensure referral-to-treatment cycle time meets cluster targets; coordinate with central Intake to remove queue time, prior authorization friction, and scheduling rework. Align staffing models to volume demand using historical patterns and forward-looking referral data; partner with HR on workforce planning for both organic growth and de novo/acquisition integration. Reduce overtime dependency through proactive scheduling and cross-training; minimize agency utilization to a defined ceiling per site. Manage non-clinical labor budget and own the variance explanation for total cost per dispense at each assigned site.

Own the patient journey end-to-end:

from initial intake call through treatment completion and discharge; resolve service breakdowns in real time using a structured service recovery protocol. Ensure consistent patient experience standards across sites within the cluster—environment, staff interactions, education materials, and follow-up communications. Own site-level NPS and CAHPS-equivalent measurement and improvement. Own the day-to-day people operations rhythm at every assigned site: hiring partnership with HR, onboarding execution, scheduling fairness, time-and-attendance discipline, PTO and leave administration, and timely performance documentation. Coordinate Intake, Pharmacy, and Nursing workflows at the site level to remove friction at the handoffs, where most operational loss occurs. Drive 95%+ adherence to standardized operating procedures while flagging where the SOP itself is the bottleneck. Directly manage ACOMs and site-level non-clinical staff; partner with the Pharmacist-in-Charge and Nursing Manager at each site under the dyad model. Build bench strength and an internal talent pipeline; identify and develop the next generation of ACOMs and site leaders. Ensure audit readiness across assigned sites:

ACHC, USP

<797>/<800>, state board of pharmacy, DEA, and payer requirements. Partner with the Compliance Director and Director of Nursing on regulatory adherence; own corrective and preventive action (CAPA) follow-through at the site level. Be the operational face of Valley Vital Care to the referring physician community; maintain active relationships with the top referrers in each cluster and address operational friction before it costs the platform volume. Support de novo site activation and acquisition integration through community relationship-building, payer onboarding coordination, and referral continuity. Deliver a 90-day organizational assessment of the assigned cluster to the COO; maintain and review an annual operating plan quarterly. Skills Progressive operational leadership in healthcare with multi-site or multi-unit management experience. Demonstrated ability to operate in PE-backed, growth-stage, or comparable high-tempo healthcare environments. Track record of operational improvement using structured methods (Lean, Six Sigma, or equivalent operating system experience).

Comfort with operational data:

KPI dashboards, basic financial statements, and scheduling analytics. Strong cross-functional integration skills across clinical, pharmacy, intake, and administrative teams. Excellent communication and relationship-building skills with referring physicians, clinical staff, and leadership teams. Ability to lead through influence with clinical staff who do not formally report to the COM. Knowledge of regulatory and compliance standards including

ACHC, USP

<797>/<800>, state board of pharmacy, and DEA requirements. Qualifications Bachelor's degree

• Required; advanced degree (MBA, MHA, MSN)
• Preferred 5+ years of progressive operational leadership in healthcare
• Required 2+ years owning multi-site or multi-unit responsibility
• Required Direct infusion, ambulatory infusion, or specialty pharmacy operations experience
• Preferred Experience integrating acquired sites or activating de novo healthcare sites
• Preferred Working Conditions On-site presence required at each assigned site, minimum weekly cadence Travel ~60-75% within the assigned regional cluster Occasional travel to corporate office and other regional clusters Join our team if you are an experienced healthcare operator committed to driving operational excellence with accountability and compassion.

We value your expertise in building high-performing teams and delivering exceptional patient outcomes.

Pay:

$98,000.00

• $120,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person