Job Description
Department
PATIENT LOGISTICS CENTER - 107183
Worker Sub Type Regular Work Shift Pay Grade 113 Job Description The Service Coordinator monitors patient flow to ensure timely, effective, and efficient scheduling of diagnostic and procedural services. This role leverages strong clinical knowledge to assess, prioritize, and coordinate multiple tests across the system to optimize patient throughput and reduce discharge delays. The Service Coordinator balances patient itineraries and clinical needs with service area orders and resource availability. The Service Coordinator serves a diverse customer base including patients and families, visitors, medical staff, and colleagues. As a member of the Hub (Patient Logistics Center/PLC), the role supports a system‑wide view of Valley Health, providing 24/7 centralized coordination of patient admissions, placement, transportation, and service area testing and procedures. The Service Coordinator works in close collaboration with Hub Clinical Care Coordinators (C3s) to manage and prioritize current and near‑term (1-2 day) service area requests. Additional projects may be assigned in support of departmental and organizational strategic goals. Responsibilities and Duties Centrally prioritize and schedule service demand for inpatients at Winchester and Warren facilities. Manage daily service department order queues; adjust scheduling based on established Standard Operating Procedures (SOPs) and escalate issues to leadership as appropriate. Ensure patients approaching discharge receive appropriate scheduling priority to minimize delays. Validate order appropriateness and coordinate care within the correct clinical setting. Continuously reassess and adjust prioritization in response to changes in patient condition or operational needs. Collaborate with Clinical Care Coordinators (C3s), Nursing, Service Departments, Central Scheduling, and Transportation to create optimal patient itineraries. Balance patient clinical requirements with service area capacity, staffing, and resource availability. Communicate with Unit C3s and Nursing to ensure patient preparedness, including monitoring and confirming pre‑procedure requirements (PPRs). Identify and escalate scheduling, capacity, or service barriers to appropriate leaders for resolution. Create, monitor, and adjust transport requests to support timely access to services. Assist service areas in managing transportation needs and resolving logistical challenges. Enter, maintain, and validate accurate scheduling and patient flow information in Care Logistics and Epic. Apply appropriate medical terminology and ensure compliance with clinical standards related to orders and care settings. Complete required compliance training and core competencies within established timelines. Participate in daily Performance & Order Prioritization (POP) huddles to anticipate delays and proactively prioritize high‑impact tests and procedures. Support departmental performance metrics, process improvement initiatives, and strategic projects. Maintain working knowledge of service area policies, requirements, workflows, and preferences. Education High School graduation or GED required. Associate or bachelor's degree in business, or health science such as radiology, respiratory or registered as Certified/Licensed staff is preferred. Experience Two or more years of healthcare experience required. Patient scheduling experience in a hospital setting preferred. Significant experience in customer service or hospitality could be considered as a substitution for healthcare experience. Experience with computer technology, including Windows-based programs, email, and Microsoft Word, EPIC, and Care Edge. Certification & licensure Maintain any current certifications or professional licensure in service areas is preferred. Qualifications Excellent interpersonal skills to effectively communicate with all clinical and service area departments. Ability to determine appropriate sequencing of multiple tests in various service areas. Ability to manage and prioritize multiple activities while working in a fast-paced environment. Must utilize critical thinking and creative problem-solving skills in performance of responsibilities. Able to effectively communicate and understand medical terminology accurately. Effective telephone communication skills. Demonstrate self-direction, adaptability to frequent interruptions, and ability to manage a demanding workload. Exhibit strong interpersonal skills and teamwork orientation. Must be team oriented with strong interpersonal skills. Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: A Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U:
An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com .
