Medical Receptionist/ Patient Care Coordinator

Biologic Healthcare - Brattleboro, VT At Biologic Healthcare, we believe healthcare should be personal, compassionate, and relationship-centered. We are an integrative primary and specialty care medical practice dedicated to helping patients achieve optimal health through thoughtful, individualized care. We are seeking an experienced, professional, and highly organized Medical Receptionist / Patient Care Coordinator to become the welcoming face of our practice. This is an ideal opportunity for someone who thrives in a fast-paced healthcare environment, enjoys building meaningful relationships with patients, and takes pride in creating exceptional patient experiences. The person in this role is often the first and last interaction a patient has with our practice. We are looking for someone who can balance warmth and compassion with efficiency, attention to detail, and excellent organizational skills. What Makes This Position Unique Unlike many traditional medical offices, Biologic Healthcare focuses on creating a healing and supportive environment for patients. We are looking for a team member who genuinely enjoys helping others, takes initiative, and wants to contribute to a practice that is redefining what healthcare can look like. ResponsibilitiesPatient Experience & Front Desk Operations Welcome patients and visitors with professionalism, warmth, and compassion Answer and manage a multi-line phone system Schedule new and established patient appointments Coordinate provider schedules efficiently Assist patients with questions and provide guidance regarding office procedures Manage incoming and outgoing patient communications Process patient payments and maintain accurate financial records Verify insurance eligibility and benefits Facilitate communication between patients and providers Administrative & Clinical Support Maintain and update electronic medical records (EMR) Process medical records requests Assist with patient intake and administrative workflows Manage supplement and dispensary sales Support providers and clinical staff as needed Assist with various office projects and operational tasks Medical Assistant Support (Preferred) Rooming patients when needed Obtaining vital signs Assisting providers with patient flow Supporting clinical operations during busy periods QualificationsRequired Minimum of 2 years of experience in a busy medical office, healthcare practice, or similar professional environment Strong computer and technology skills Excellent organizational and multitasking abilities Outstanding verbal and written communication skills Ability to maintain professionalism in a fast-paced environment High school diploma or equivalent Strongly Preferred Medical Assistant training and/or experience Knowledge of medical terminology Experience with EMR/EHR systems Insurance verification experience Medical billing experience Integrative, primary care, specialty care, or functional medicine experience The Ideal Candidate You are: Exceptionally organized and detail-oriented Calm under pressure Compassionate and patient-centered Professional and polished in your communication Able to work independently while functioning as part of a collaborative team Comfortable balancing multiple priorities throughout the day A proactive problem-solver who takes initiative Someone who genuinely enjoys helping people Most importantly, you understand that every patient interaction matters and that creating a positive experience is an essential part of excellent healthcare. Compensation & Benefits Competitive compensation based on experience Paid Time Off Dental Insurance Vision Insurance Employee Discount IRA contribution Supportive and collaborative work environment Opportunity to be part of an innovative and growing healthcare practice Schedule and hours to be discussed during the interview process. We are seeking an individual who is looking for more than just a job—someone who wants to be part of a practice that values compassion, excellence, and meaningful patient relationships. We look forward to hearing from you.

Pay:

From $20.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Work Location:

In person