Front Office Coordinator/Patient Experience Concierge

Front Office Coordinator/Patient Experience Concierge 5201 Olympic Drive, Gig Harbor, WA 98335 From $20 an hour - Full-time From $20 an hour - Full-time Job description

WE ARE LOOKING FOR ENERGETIC AND MOTIVATED TEAM-MEMBERS TO JOIN OUR OPHTHALMOLOGY TEAM IN SAVING VISION, ONE PATIENT AT A TIME!

If you:

• Enjoy working with patients, particularly the elderly, in a compassionate, friendly work environment
• Are an enthusiastic, energetic, detail-oriented, and hardworking individual
• Are a stellar Team Player, willing to assist with other support functions as needed
• Would love to blend the human and technical side of taking care of people
• Computer literate and enjoy learning new computer programs
• Strong ability to troubleshoot and problem solve Then we want to talk to you!

We offer competitive pay and a supportive, caring work environment with opportunities for long term growth and educational opportunities Front Office duties include, but are not limited to: This individual is the key leader on the administrative/front part of the office Opportunity to work independently and create streamlined and efficient processes to ensure optimum patient experience Greeting patients and ensuring that all needed information is accurately entered in the computer for a seamless patient experience. Answering phones; scheduling patients; understanding and accurately processing prior-authorizations and referrals. Following up so that patients are taken care of with care and efficiency. Helping to coordinate patient flow with team members, so patients leave happy and clearly understand their next steps. Calling insurance companies to resolve billing and processing problems Maintaining up to date knowledge of medical terminology Prior authorization submittal, review and sign off as necessary Updating patient insurance information and understanding of patient benefits Accurate and timely posting payments Interacting with patients in a compassionate and upbeat manner at all times and a proven ability to handle challenging interactions in a composed manner

Requirements and Preferences:

• Prior medical office experience, ophthalmology or vision experience; preferred
• Experience with Nextech programs- Practice + and Intellechart- given strong preference and incremental pay consideration
• High school diploma or equivalent; required, AA or BS degree; preferred
• Must have previous customer service experience
• Able to prioritize, and manage time efficiently
• Self-motivated and self-directed with the ability to work autonomously
• Excellent verbal and written communication skills If you have the above qualifications and would enjoy working with fun, supportive colleagues, please send us your resume with a cover letter.
• Background check is required before hiring

• Work Location:

  Gig Harbor, WA

Job Types:

Part-time- 32-40 hours/week

Pay:

Competitive- Pay range is dynamic and pay will be based on education and past experience

Pay:

From $20.00 per hour

Benefits:

Health insurance Paid time off Professional development assistance

Work Location:

In person