Patient Experience Coordinator

At Onyx Medical Aesthetics, we believe confidence starts with feeling cared for. We are a luxury medical aesthetics and wellness clinic focused on creating natural results, exceptional patient experiences, and a collaborative environment where both our patients and team can thrive. We are not simply hiring for a position — we are looking for the right person. Our ideal Patient Experience Coordinator is warm, polished, organized, proactive, and passionate about people, wellness, aesthetics, and hospitality. Responsibilities Welcome and care for patients with professionalism and warmth Manage scheduling, confirmations, and daily clinic flow Support communication through phone, text, email, and social media Assist with patient follow-up, memberships, skincare, and retail support Maintain an elevated, organized front office environment Support the overall patient experience and clinic operations Qualifications Strong communication and customer service skills Professional, positive, and coachable attitude Ability to multitask in a fast-paced environment Strong attention to detail and follow-through Experience in aesthetics, medical offices, hospitality, retail, or customer service preferred Social media familiarity is a bonus Perks & Benefits Growth opportunities within the company Continuing education and development opportunities Positive, supportive, high-energy team environment Opportunity to be part of a growing luxury wellness and aesthetics brand Our Core Values Being All-In A-Team Players Bring Value & Provide Value Integrity Growth Mindset Next Step in the Hiring Process Please submit BOTH of the following: Your resume A 45-second to 1-minute video sharing: Which of our core values resonates most with you and why How you've embodied that value in your life or work experience Applications submitted without the video will not be considered. Please email your resume and video to: info@onyxmedicalaestheticsspa.com

Pay:

$18.00 - $23.00 per hour

Benefits:

Continuing education credits Employee discount On-the-job training Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Professional development assistance

Work Location:

In person