Regional Clinical Operations Manager

Regional Clinical Operations Manager Patterns Behavioral Services - 3.2 Marysville, WA Job Details Full-time $65,000 - $75,000 a year 1 day ago Benefits Continuing education credits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Professional development assistance Flexible schedule Life insurance Referral program Qualifications School experience Google Workspace Teamwork Confidential information handling Google Drive Communication platforms Administrative experience Bachelor's degree Attention to detail Collaborative technology platforms Microsoft Teams Productivity software Full Job Description The Regional Clinical Operations Coordinator plays a critical role in supporting the Regional Clinical Director's oversight of clinical quality, compliance, and operational consistency across the region. This position serves as a trusted partner to clinical leadership, providing centralized coordination, systems-level visibility, and follow-through on key clinical operations initiatives that directly impact service quality, staff development, and program growth. This role is ideal for a highly organized, proactive professional who values being relied upon for accuracy, discretion, and operational excellence in a fast-paced clinical environment. Prior experience in a clinical, healthcare, or behavioral health setting—particularly within ABA—is strongly preferred.

Key Responsibilities:

Clinical Quality & Compliance Oversight Maintain centralized oversight of clinical compliance systems, including supervision requirements, training completion, documentation standards, and certification tracking across regional teams. Monitor BCBA caseload distribution and supervision compliance, including 10% supervision standards and RBT supervision documentation, proactively identifying trends and potential risk areas. Conduct structured audits of clinical documentation, data integrity, and treatment fidelity for assigned regional sites, supporting continuous quality improvement and audit readiness. Track required certification and training compliance (e.g. Safety-Care), ensuring accurate records and proactive reporting to leadership. Support Regional Clinical Director in the completion of internal reviews, payer audits, and regulatory inspections by ensuring documentation readiness and tracking response plans through completion. Training, Systems & Program Development Oversee clinical training fidelity systems, including onboarding, overlap sessions, role-play competencies, and ongoing training benchmarks. Partner with clinical leadership to support consistent implementation of clinical standards and training protocols while allowing for regional nuance. Contribute to the development and refinement of training materials, SOPs, and operational workflows, including onboarding, supervision, and staffing processes. Support CEU development and coordination for RBTs and BCBAs, including scheduling, materials preparation, attendance tracking, and certification. Assist in the organization and development of fieldwork supervision programs for BCBA trainees. Maintain and organize training systems and documentation, including digital platforms (e.g., CentralReach, Google Workspace, Teams). Operational & Administrative Coordination Track key clinical operations indicators, such as low service hours, referral flow, intake status, and follow-up items from leadership meetings. Support new program and clinic launches, ensuring operational readiness and alignment with clinical standards. Maintain shared task systems and dashboards to support leadership visibility, accountability, and prioritization. Support updates to clinical and operational documentation to align with funding source, payer, and state requirements, including associated staff training. Cross-Functional & Leadership Support Support Regional Clinical Director in serving as a liaison between clinical leadership, training teams, and operations, streamlining communication and reducing administrative burden on Directors. Provide structured, concise updates to Regional Clinical Director on clinical operations metrics, trends, and action items. Identify recurring operational barriers impacting clinical quality and elevate insights with proposed solutions. Under the direction of the Regional Clinical Director, collaborates with the Training Coordinator and the Compliance Director to ensure cross-company consistency and efficiencies Outreach & Communications (as assigned) Support regional outreach initiatives, including school district coordination and community events. Assist with regional website updates and targeted social media activities aligned with organizational priorities. Support outreach and communication initiatives Oversee outreach, communication and recruitment efforts for BCBA-level staff across the companies Other duties as assigned by the Regional Clinical Director Requirements Bachelor's degree in a relevant field required; Master's degree preferred. Demonstrated experience in high-level administrative or operations support within a clinical, healthcare, or educational setting. Exceptional organizational skills, attention to detail, and follow-through. Strong written and verbal communication skills. Proficiency with Google Workspace and virtual collaboration tools. Ability to manage sensitive information with discretion and professionalism. Familiarity with ABA terminology and clinical structures (RBT, BCBA, supervision) strongly preferred. Benefits

• Health/vision/dental Insurance (eligible employees)
• 401K plan (both part-time and full-time eligible)
• PTO/STO (eligible employees)
• Employee Referral Program
• Employee Assistance Program (EAP) (available to all employees)

About Patterns:

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other. We aim to be different. Service and Integrity of our clients are our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do. Patterns Behavioral Services provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Education:

Bachelor's (Required)

Work Location:

In person