Job Description
Now accepting applications for a Patient Care Coordinator Join the Harmony Audiology Team! At Harmony Audiology, we believe exceptional hearing healthcare starts with meaningful human connection. We are seeking a Patient Care Coordinator who is passionate about creating welcoming experiences, building trusting relationships, and helping patients navigate their hearing health journey with confidence. As the first point of contact for many of our patients, you play a vital role in shaping the patient experience. The ideal candidate is organized, compassionate, adaptable, and committed to providing thoughtful support to both patients and teammates. This position is perfect for someone who enjoys balancing administrative excellence with genuine care for others.
What You'll Do:
Create Exceptional Patient Experiences Welcome patients warmly and create an environment where they feel valued, respected, and supported. Serve as a trusted resource for patients and families, answering questions with empathy, clarity, and professionalism. Coordinate appointments, follow-up care, and patient communications to ensure a seamless experience throughout their hearing healthcare journey. Advocate for patients by anticipating needs, removing barriers, and helping them feel confident in their care. Support Practice Operations Maintain accurate patient records, documentation, and scheduling systems with exceptional attention to detail. Assist with insurance verification, billing inquiries, payment processing, and other administrative tasks. Help ensure the office environment remains organized, professional, and welcoming. Contribute to sustainable and efficient workflows that support both patients and team members. Collaborate with the Team Partner closely with audiologists and fellow team members to support coordinated, patient-centered care. Communicate proactively and respectfully, sharing information that helps the team provide the highest quality service. Approach challenges with creativity, resourcefulness, and a solution-oriented mindset. Contribute positively to a culture of support, trust, and continuous improvement. Embrace Growth and Innovation Remain curious and open to learning new systems, technologies, and best practices. Adapt to changing patient needs and practice priorities with flexibility and professionalism. Seek opportunities for personal and professional growth while taking ownership of your role and responsibilities. Support evidence-based processes that improve patient outcomes and practice effectiveness. Qualities We Embody and Attract:
Intentional & Authentic We take ownership of our work and follow through on our commitments. We are organized, detail-oriented, and dependable in everything we do. We communicate thoughtfully, clearly, and professionally with patients and one another. We welcome feedback, embrace accountability, and actively seek opportunities to learn and grow. Collaborative We believe the best outcomes are achieved through partnership and teamwork. We support one another, share resources, and step in where needed. We approach challenges with creativity, positivity, and a solution-focused mindset. We foster a sense of community where everyone feels valued and empowered to contribute. Ever-Evolving We remain adaptable and responsive to the changing needs of our patients and practice. We are curious, open-minded, and committed to continuous improvement. We embrace evidence-based approaches and seek opportunities to enhance the patient experience. We communicate effectively and flexibly with patients, families, and colleagues from diverse backgrounds. Compassionate We lead with empathy, kindness, and respect in every interaction. We listen carefully and respond with patience, understanding, and genuine care. We recognize that every patient has a unique story and deserves individualized support. We advocate for our patients and strive to create positive, meaningful experiences. Stable We are reliable, trustworthy, and consistent in our actions. We create a calm, balanced, and supportive environment for patients and team members alike. We responsibly steward our time, resources, and patient information. We build lasting relationships through transparency, resilience, and dependability. Qualifications Previous experience in a healthcare, medical office, customer service, or patient-facing role preferred. Strong organizational and administrative skills. Experience with scheduling, insurance verification, billing support, or electronic medical records is a plus. Excellent interpersonal, communication, and problem-solving abilities. Proficiency with office software and technology systems. Ability to manage multiple priorities while maintaining accuracy and attention to detail. Why Harmony Audiology? At Harmony Audiology, we are committed to improving lives through humanistic hearing healthcare and forging meaningful relationships with the families and communities we serve. We believe that compassionate service delivery, authentic connection, and evidence-based, outcomes-driven practices create the foundation for better patient experiences than you can get anywhere. If you're looking for a role where you can make a genuine impact while growing alongside a supportive team, we'd love to meet you. If this feels like a good fit for you, please apply here with a one-page resume, cover letter, and two references. Pay:
$32.00 per hour Benefits:
Health insurance Opportunities for advancement Paid time off Paid training Work Location:
In person
