Supervisor Clinic

Supervisor Clinic Valley Medical Center - 3.7 Renton, WA Job Details Full-time $72,750 - $105,488 a year 2 hours ago Qualifications Computer operation Customer communication Staff supervision System troubleshooting Electronic health records (EHR) management Regulatory compliance Team development Computer hardware Typing Managing patient records Customer service problem-solving Team building Office record organization

Full Job Description Job Title:

Supervisor Clinic Req:

2026-0479

Location:

Clinic Network Department:

Pulmonary & Sleep Disorder Clinic Shift:

Days Type:

Full Time FTE:

1

Hours:

40

City State:

Renton, WA Salary Range:

Min $72,750 - Max $105,488/annual

DOE Job Description:

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE:

Supervisor Clinic

JOB OVERVIEW

Assists in management of clinic operations in order to improve the health care of the clinic's patient population. Oversees the day-to-day aspects of the total patient care experience. Responsible (in partnership with the clinic manager and medical director) for the delivery of care to meet quality, cost, and patient experience goals.

DEPARTMENT

Clinic Network

WORK HOURS

Typically, Monday - Friday; Hours may vary based on department needs.

REPORTS TO

Clinic Manager

PREREQUISITES

: Associate's degree in Healthcare Administration or a closely related field, required. Bachelor's degree, preferred. An additional three years of relevant and applicable experience may replace degree requirement. Minimum three years' experience in healthcare operations, required preferably in an outpatient ambulatory setting. Minimum three years' relevant customer service experience (including planning, organizing, and personnel issues), required. Previous experience in a hospital or outpatient clinic facility preferred. Minimum two years of leadership experience (including Staff and program development experience), and one year of direct supervisory responsibility preferred. Must be proficient in using a computer keyboard. Familiarity with MS software, computer hardware, and troubleshooting. Experience with Epic electronic health record preferred. Minimum one year experience working in an Electronic Medical Record, Epic preferred.

QUALIFICATIONS

: Demonstrates ability to act independently. Effective supervision, human resource, team building, and interpersonal skills required. Able to work collaboratively with clinic leadership to assure patient needs are met and clinic resources are efficiently scheduled and utilized. Ability to work effectively in a rapidly changing environment. Demonstrated flexibility and manageability of multiple demands. Demonstrated ability to interact tactfully with patients and customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms. Knowledge of quality / Process Improvement techniques and philosophies, as appropriate to position. Knowledge of health care trends and challenges.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS

Must possess ability to work independently, with a minimum of direction, and take initiative in problem solving. Must be able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the public and departments in VMC. Attention to detail and excellent organizational skills are essential. Must be able to function effectively in an environment with frequent interruptions and multiple tasks.

PERFORMANCE RESPONSIBILITIES

: A.

Generic Job Functions:

See Generic Job Description for Supervisor. B. Essential Responsibilities and Competencies Supervises employees in day-to-day operations of clinic reflective of VMC mission and goals. Assists manager with responsibility for clinic operations. Maintain effective staffing levels, respond to staffing and volume fluctuations, manage employee schedules, timecards, and adherence to attendance standards. Recruits and retains a competent, professional workforce focused on serving patients, according to employment regulations, and VMC process/policy. Supervises contract/consulting staff as needed. Assist co-workers in time of increased workload or temporarily reduced staff Organizes and coaches team members by ability, skills, and knowledge set. Complete annual staff performance reviews for supervised staff Perform periodic quality review of staff work product Work with an individual employee to monitor or enhance performance related to a Performance Improvement/Action Plan as requested by the manager. Inform employees of standards of performance or attendance and where the employee stands in relation to those standards as required. Identify interpersonal conflicts in the work unit and implement solutions. Report anomalies or conditions that arise which need management intervention or attention Attend management planning meetings, as the manager feels appropriate or driven by organizational policy. Coordinates the activities of supervised staff to meet patient needs utilizing appropriate resources and tools. Works with supervised staff to ensure that proper resources are used to meet patient needs. Lead service recovery activities for team. Adheres to the service culture guidelines "Patients Are First". Ensures the confidentiality and privacy of patients (HIPAA compliance), colleagues and visitors. Ensures effective communication in service delivery with patients, colleagues, and visitors. Assists the Manager in ensuring effective financial planning and economic performance. Assists with budgeting as needed. Ensures Patient Experience performance metrics are met, to include but, not limited to patient rounding, observational and documentation audits, coaching, re-training, and performance management. Ensures compassionate, respectful, and excellent service to patients, family members and visitors. Understands regulatory requirements (e.g., DOH, JCAHO) and know how these requirements apply to Clinic Network services and setting. Understands and ensures compliance with union labor contract requirements for all represented staff working in the clinic setting. Participates in clinic network and local leadership meetings and committees (as assigned) and takes responsibility for cascading information and activities to clinic team. Monitors registration and referral work queues for quality, accuracy, and timeliness. Maintains and monitors Provider schedule templates and ensures PCMH and ACN access requirements are met. Works closely with Patient Resource Center Director and Supervisors to ensure standardized scheduling guidelines, messaging and referral workflows are maintained. Maintains and improves clinic operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. Assists in preparing clinic performance reports by collecting, analyzing, and summarizing data and trends. Assists Manager on short and long-term projects. Oversees supply and equipment inventories. Take responsibility for providing the highest quality, safest and most effective care to every patient, every time. Pursue excellence in service and professional growth. Dedicated to his/her own self-development and learning. Other duties as assigned.

Revised:

10/25

Grade:

NC-08 FLSA

E CC:

Varies Job Qualifications:

PREREQUISITES

: Associate's degree in Healthcare Administration or a closely related field, required. Bachelor's degree, preferred. An additional three years of relevant and applicable experience may replace degree requirement. Minimum three years' experience in healthcare operations, required preferably in an outpatient ambulatory setting. Minimum three years' relevant customer service experience (including planning, organizing, and personnel issues), required. Previous experience in a hospital or outpatient clinic facility preferred. Minimum two years of leadership experience (including Staff and program development experience), and one year of direct supervisory responsibility preferred. Must be proficient in using a computer keyboard. Familiarity with MS software, computer hardware, and troubleshooting. Experience with Epic electronic health record preferred. Minimum one year experience working in an Electronic Medical Record, Epic preferred.

QUALIFICATIONS

: Demonstrates ability to act independently. Effective supervision, human resource, team building, and interpersonal skills required. Able to work collaboratively with clinic leadership to assure patient needs are met and clinic resources are efficiently scheduled and utilized. Ability to work effectively in a rapidly changing environment. Demonstrated flexibility and manageability of multiple demands. Demonstrated ability to interact tactfully with patients and customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms. Knowledge of quality / Process Improvement techniques and philosophies, as appropriate to position. Knowledge of health care trends and challenges.